Radisson RED Miami Airport

Negatives: Our flight got in at 8:30 pm from Denver, CO. We were told the shuttle runs every half hour but 9:00 came and went with no shuttle. We had to call the hotel twice and the shuttle finally arrived at about 9:45. We were exhausted and the wait was frustrating. Then, when we got to the hotel we were told we were too late to order food from the bar/restaurant. I have no idea why you would close it down so early. With no transportation, we ended up having to order pizza delivery! Not what we were hoping for. Some food and a couple of drinks at the hotel would have been nice after a full day of travel.

Negatives: Early check-in fee. The automatic gratuity for purchases of beverages in the bar area. I tried to buy a bottle of water from the hotel's lobby deli case. This appeared to be doable from the bar only. The person working in the bar rang up the bottle of water charged me tax AND charged me 18% tip. I had her void the charge and then purchased the bottle at reception. This is a stupid system. Buying a bottle of water at the bar should not incur an 18% gratuity....all the person did was type up my purchase.

Negatives: One of the main reasons in booking this hotel was because of how close it was to the airport and that it had a shuttle to and from airport. I asked the reception multiple times what the earliest shuttle would be as we had a flight back home at 6:40am. They said 5 am. Which sounded great! Except for when the morning of our flight, we checked out of our hotel room at 4:50am and then were told at 5ish the shuttle driver was going to be about 20 or so minutes late. Being that we needed to be boarding our plane at 6:10 (30 min prior to flight), and assuming if the shuttle showed up at 5:20 we wouldn’t get to airport til 5:30, that only gave us 40 minutes to get through checking in, baggage, security and finding our gate. We barely made it to our gate in time. The receptionist was kind and offered a cab to the airport when we showed concern but by the time we found a cab that early and it got to the hotel it would probably have arrived the same time as the shuttle. The breakfast was not worth $15. We received half a waffle, VERY very thinly sliced bacon, scrambled eggs and choice of starch and a very small cup (like 4-5oz) of orange juice. There was a very small selection of fruit and the bakery items were hard and stale. All in all, I’d understand if this breakfast was half the price but $15 was very steep for the quality. I believe had they offered a full waffle, real bacon, more variety of fruit & fresh pastries or bread then $15 would absolutely make sense.

Negatives: Management needs better Hotel Chain work ethic training