Hampton Inn By Hilton New Orleans-St. Charles Ave./Garden District

Negatives: We didn't like the back door on the first floor which opened whenever anyone walked by. That should be adjusted so it opens only when someone approaches it very closely. We did not like the hotel computer which apparently has a virus and freezes when a user tries to log into a website. There appears to be no virus scan or protection on that computer. At the continental breakfast we didn't like the selection of hot food, with hash brown or other forms of potatoes dominating the hot menu. Also, we felt that it would be better to stay with some form of eggs and a meat at each breakfast, rather than experimenting with some other hot English muffins or other types of non-straight egg dishes. We asked for a low floor, but were given the 6th floor even though the hotel was only 1/3 full. I think that the hotel website listed water bottles in rooms, but it turned out that the water bottles were only available if the guest had a high rating in Hilton Rewards.

Negatives: Go to breakfast before 8:30 or nothing left. They don't replenish.

Negatives: Tired. Particularly the room carpet, which stunk. Also, despite requesting at check in and when I left the hotel the first morning, our room was not cleaned. These problems dont happen when you justclean rooms. Like you used to. Before Covid. Which the hotel is still hiding behind to save the cost of cleaning rooms.

Negatives: The front sidewalk area was unattractive!

Negatives: Floors were wet at the seams of the carpet, enough to get our socks wet, asked for another pillow for my child to sleep on and were told "housekeeping was gone for the day to come back and get one in the morning." (We only stayed 1 night) Beds were hard, we didn't sleep comfortably.

Negatives: Initially, the preauthorization for the room went through for an incorrect amount which was annoying and inconvenient. Once we got into the room we realized it was small and not clean. There were M&Ms on the floor when we arrived, dust covering the back of the couch, something that looked like food? behind the tv stand, mold in the corners of the bathroom, mildew on the window curtains, and weird hairs on the bathroom vanity. The lock on the bathroom door and the exhaust fan were also broken. The electricity was out for about an hour around bedtime one evening which wasnt the hotels fault but built upon the already existent irritation. We went downstairs to ask if they knew when the electricity would be back on and were told to call the general manager. We did and got no answer. The pool is also very narrow. I just wouldnt recommend it. It wasnt a comfortable stay at all.