Courtyard by Marriott Boston Billerica/Bedford

Negatives: I have no complaints since we didn't have the chance to look around.

Negatives: Free Breakfast should come with all hotel stays.

Negatives: Where to begin!!!! How about with the end which is that I had no choice but to pack up and leave this hotel WITH MY 6 YEAR OLD at 1030pm the same night we checked in! Checked in at 3pm today and right away the room is 83 when we walk in. I grab a woman in the hall who calls maintenance. The guy spends an hour fooling around with the unit which means we can't even go to the pool or do a thing but sit and wait while he works on it. Finally he does something and the heats off and it gets cooler. We leave and swim and get dinner at the bistro and return to the room around 630pm. The room is now 70 and the heat won't go on which clearly means it'll get cooler as the night goes on with no heat the temp will drop over the night. I call front desk and the guy JARED says he'll come up in a few minutes. Half hour later I have to call down and he admits he forgot about us and finally comes up. He does legit nothing but play with the thermostat at the wall.. says he will set it and the heat should be on any minute. Like i didn't try that myself! Sure enough it does not come on and so after 25mins I call him again. Mind you my 6yr old is tired and it's almost 9pm. I'm tired and just want to at the very least get in pjs and not deal with this still or at all! On this phone call Jared sounding annoyed with me says he's going to call the Gm to see about getting an engineer up to look at it. Says he'll call me back in 5 minutes! Nothing. And btwi don't want an engineer up in our room at this hour. Just get us a new room! But I gave him 40 minutes before I call back and get nothing. I called and called over an hour! No one comes..no one calls. No one answers my calls. My daughter is now asleep and i can't even go down to the desk to talk to anyone about switching the friggen room which I did ask about when he came up the first time! I can't even get him on the phone to get an extra blanket. Nothing! THEN THE HEAT COMES ON!! best part...

Negatives: I had some clothes to wash and was a little disappointed that the washer drain backed up but not a real issue.

Negatives: Staff unfriendly, didn’t acknowledge me when I came in. Had absolutely no charm. Seemed upset I booked thru booking.com but when I called hotel directly I got put into a system that gave me a call center which was robotic and impersonal. Starbucks cafe was AWFUL! One type of coffee no decaf and $14 for 3 medium black coffees. I asked for heavy cream when I ordered and after I paid she said there was no heavy cream. Awful morning coffee experience which damages Starbucks reputation as well as Marriott’s. You could only get coffee at Starbucks or in your room. No lobby coffee available.

Negatives: Prepared hot coffee available at times other than meal times. That is all