Hilton Garden Inn Minneapolis/Eden Prairie

Negatives: No pool towels all the time. Lady at desk wouldn't get a wine bottle opener and then i found out you have disposable ones for guests. Breakfast not included and way to expensive. I got charged over $50 in "fees" for booking online outside of the hotel.

Negatives: There was garbage under the bed when I got there. Also, I was double charged, which I still haven't seen the supposed refund I was promised. I will not be staying here again.

Negatives: We went to hotel to check in pulled in front of entrance doors before we could get out of car my significant other had to pull up and turn around as someone came up drive to hotel and nearly crashed into the backend of our rental. She went running inside like she was on fire. 2 family members were outside and saw the entire thing. They also thought she was going to hit us. We go in to check in family is arriving and greeting one another so it is getting noisy. The lady leaves from behind the desk while checking us in to scream at our family to be quiet she is checking in guests. We let her know it was ok they werent too loud and it was not bothering us. We just wanted the key to room to put our stuff in and relax after a long day of travel. The lady leans over her computer towards my significant other and tells him she dont need his smartass remarks so I in turn stepped in front of my boyfriend and told her we didnt need hers either we just wanted to get checked in to our room. She said she would cancel the room. I said then Id like to talk to a manager because the familys said we have like 30 rooms here for the wedding are you going to cancel them all. Thats when I asked her name which she refused to give me told me she didnt have to. Told me a manager was not there as this was around 11pm. I told her to get someone else to check us in and to let manager know I needed to see them first thing. After our flight was and hour and half late, first rooms we had booked were terrible so we scrambled and booked the Hilton Garden Inn last minute, rental car was messed up because of how late we landed, the finally get to hotel and have to deal with this woman. She was absolutely terrible rude and inconsiderate and should not be a Hilton employee in my opinion. I have stayed with Hilton many times for work and leisure and this was my first truly horrible check in experience with them.

Negatives: The bar and spa were not open

Negatives: I didnt like that breakfast was extra and for the price it wasnt that many breakfast options to choose from.

Negatives: the staff