The Warwick Hotel Rittenhouse Square

Negatives: A few things seemed not totally up to par at first with this property, mostly addressed quickly by staff: no bath towels in bathroom when I arrived on a Saturday evening (and finally delivered by housekeeping after nearly an hour); no ice in ice machines on my floor or floor above (found on floor below); no pods provided for espresso machine in room (remedied next day, when a different machine was installed, with Starbucks Verona sachets). There also is no hot breakfast on “club floors,” as promised on Booking description of services for my room type. McKinley at front desk listened to my query about this and said, with surprise, that the club floor service had been discontinued several years ago. I requested this complaint be forwarded to general manager, which she agreed to do. This issue is a significant oversight by the hotel, Booking, or both. Something was promised with reservation but never available at property. Breakfast places aren’t abounding in this neighborhood, and the adjoining Bluestone Cafe is generally crowded with long lines and is expensive. So a lack of an available breakfast at or near the hotel is a drawback. However, the assets of this property and staff do compensate for the shortcomings. In today’s expensive hotel market, The Warwick is a very good value in the best part of Center City Philadelphia.

Negatives: Housekeeping a bit slack. Items missing.

Negatives: They cleaned our room and took some towels and could not replenish them - so the two of us had one towel between us for the last night of our stay. We were told about about a $17 location fee per night when we arrived but it came with a $10 per day gift shop credit.

Negatives: Housekeeping wasn't the best. Towels and coffee/tea setups were missing

Negatives: Staff at reception just looked like they didn’t want to be there. No smile and not very helpful. If it wasn’t for Steve the Porter, we wouldn’t come back.

Negatives: The listing on Booking.com said the hotel had an electric vehicle charger. That turned out to be false. It was the whole reason we booked this hotel. We drove in from NY and needed to charge to get back. The staff made no effort to rectify the situation. No offer of free parking. Nothing.

Negatives: wifi was not working fro almost an entire day and the door key was not working. needed to get constance assistance to get in our room

Negatives: The sleeping room corridors are a bit beat up. The bathrooms could use an update. Mine was tiny and awkward to navigate. The plumbing was sluggish.

Negatives: Monica on the front desk needs some customer service training. She goes immediately to NO quicker than my 2 year old grandson. Room not cleaned each day and needed to request dry towels