Extended Stay America Suites - Washington D.C. - Fairfax - Fair Oaks Mall

Negatives: Was an on hotel

Negatives: Strong smoke smell when entering hotel, and throughout the lobby. Would have Flight complementary bottles of lotion and conditioner. We had to bring used towels to the lobby and empty our own trash in our rooms.

Negatives: I DID NOT LIKE THE VARIABLE TIER PRICING -- IT SEEMED OTHERS WERE GETTING BETTER PRICES THAN I WAS GETTING

Negatives: Rooms are in need of updating

Negatives: Couldnt find ice vending

Negatives: my room was not as clean as it should have been. when checking out there was no one around. I waited 15 minutes then went knocking on the office door for the person to help me and then she was not even friendly. did not even get thank you for your stay

Negatives: The evening when I checked in, the desk worker was eating. He asked that I wait a couple of minutes while he eat. The first room that I was given was FILTHY! He placed in a clean room where I stayed during the duration.

Negatives: The bathroom in the unit was not cleaned. There was hair on the wall. Maintenance also didnt seem to be something on their mind. A headboard fell off the wall and a sink cabinet in the bathroom was falling apart. Also, in a handicapped room, who puts in a tub that stands 6-8 above the floor? Ridiculous!!!

Negatives: The individual working at this hotel at the time I went to check in was very mean and unprofessional. First, this individual said he didnt see the reservation in the system. I was asked to open up my confirmation email and I did. After glancing at the confirmation email this individual then told me I was probably at the wrong location. I then scrolled to the bottom of the reservation to show him the address. I was indeed at the right location. I asked him if they had any rooms available and if so if we could just forget about the reservation and just get a room. My fianc and I were extremely exhausted and so was our children. We had spent the day in Fairfax moving my daughter in for college. We just wanted a room to get a couple of hours of sleep before we got back on the road to head home. I was told, yes, we have rooms available but I cant let you check in to one until I see your reservation. I was told to wait 5-10 minutes to see if the reservation would pop up. I did. I had my fianc to go back in and check to see if the reservation was showing yet. They told him No. Nobody acknowledged the reservation confirmation, tried to look the reservation up by the confirmation number or anything. I realized these individuals did not want my fianc and I to spend the night at their hotel, so we left. I called the hotel this morning to complain and the manager who took my call was also very nasty ( I honestly think it was the same person from when I went to check in) he asked my name and told me he didnt see me on the no show list so he doesnt know. I asked him if they look up reservations by the confirmation number. He said yes and asked me what it was. I read three numbers and he cut me off saying that wasnt their confirmation number their numbers began with 160. I said, Sir idk but I booked the room on booking.com. After interrupting me the first time He told me, you talk all I need you to give me right now is the confirmation number.