La Quinta Inn & Suites by Wyndham Everett

Negatives: My husband and I arrived for our 2 night stay at the La Quinta hotel on October 18th around 3:45pm. When I went to check into my reservation which was made through Booking.com, I was information my reservation had been cancelled due to apparently “not having a card on file” which is impossible because I wouldn’t have been able to make the reservation without a card. The front desk agent, however, was able to remake our reservation and match the price (which I appreciated). She checked us into room 217 that was marked as clean in the system, but when we went upstairs, the room door was cracked open. When we opened the door, the most foul, disgusting smell I’ve ever smelled came pouring out of the room so my husband and I immediately went back to the desk to get a new room. The manager happened to be standing there this time and called the housekeeping staff to confirm. They lied and said it was clean, then immediately changed their answer and said it was BEING cleaned at that moment (which was not possible because we had only been at the desk for a few minutes). The manager tried to offer us the same smelly room once they finished cleaning but we declined and asked for another room; there was no way that smell was coming out of that room after just one cleaning. They checked us into a second room (221) and we had a conference to get to so we quickly changed our clothes, but before leaving for the evening, I checked the sheets on the bed and found a stain. That was the last straw for me. I took a picture (time stamped 4:30pm) and we gathered our belongings and went BACK to the front desk. We spoke directly with the manager this time and told him we’d like to check out and cancel our 2 night stay because our experience within the last hour was not a good one. He tried to say we were in the room for over an hour, which was another lie because we had barely been at the hotel itself for an hour.

Negatives: The GM was rude af. He didn’t have any patience, or manners. Also how are you going to sign up for a website then get made when customers use it.

Negatives: Toilet didn’t flush properly so I had to fix it before every flush. Shower didn’t work properly. Either way too hot or way too cold. No way to get water the proper temperature.

Negatives: $100 deposit! And.....lack of chairs to sit in. Also, couldn't get the TV to work

Negatives: The air conditioner was stuck in heat mode, would not turn off or turn the temperature down, had to unplug the whole unit.