The Steward Santa Barbara a Tribute Portfolio Hotel

Negatives: It was raining the weekend we were there

Negatives: I ordered two bed’s for 3 adults. However, I received one king bed, and sofa without the bedding

Negatives: I had to call the front desk several times about air conditioning not work they brought a fan I asked if they can transfer me to another and said no there’s I Is nothing available don’t even apologize I believe her name was Rebecca I am going through menopause and I really needed air conditioning system to work so my stay was not do great.

Negatives: The hotel restaurant was good, but on the pricier side.

Negatives: Noisy, close to freeway. Poor quality of accessibility, such as handler, the closet.

Negatives: Didnt offer me the vauchers for breakfast that was included

Negatives: The soundproofing is not good, and we heard the kids above us every morning. If you think this would bother you, I would select a second-floor room. Thankfully, we brought our earplugs. The air handler was very loud and we kept the system turned off for the duration of our stay. Not that hotel’s fault, but they were cutting down an chipping a giant tree beginning at 10:00 p.m. each night.

Negatives: Coffee pot not cleaned from previous guests. No bedding on sofa bed. Took an hour for person to bring new bedding. Should not have to pay $30.00 to park’

Negatives: Both facilities and services were poor—certainly nowhere near the standard of a “4 star” hotel. At no point did we feel staff adequately helped us, especially with respect to facility issues. Some examples of what we encountered: Our room was not ready on- time although others were picking up room keys. The water never got hot (we were told warm was all we would get). The bathtub didn’t seal to fill up (we were told they had no more parts to fix it). Our room was dirty with other people’s hair and dust balls across the floors. Our air-conditioning was “on” the whole time but the room was never cool. The stairs were next to us and the walls are very thin—we heard the people upstairs and anyone walking with too-loud clarity. Our son was brought one sheet for sleeping in the sofa bed (we had to push for a blanket). We were 3 people but given 2 towels. The outdoor toys were in poor condition (broken, rusted). The jacuzzi was small, yellow in color, and had floating hair and bugs throughout. Honestly, I know I’m forgetting things but even just this list is awful.