Hyatt Place Chicago South - University Medical Center

Negatives: I booked two rooms on booking.com with this hotel which came up as one booking and one price. When it was time to check in after an eight hour drive from Minnesota with 5 kids that's when the problem happened. The hotel had my one booking listed as two separate booking which is not how I booked it. Which caused me to be charged separate for each room instead of one total price. I didn't find out that this was an issue until I was charged for my first room and I had to ask what happened to room number 2. That was supposed to be under the same booking. First the staff member had to find it then he wanted to charge my card again but my bank wouldn't accept a back to back charged for the amount. The reason for the booking being separate was because the website asks who will be in the second room and I put my husbands name. We are a family of 7 so the hotel automatically suggested we get two rooms because the capacity is for 6. With all that said we ended up without a second room because my bank wouldn't allow the back to back charge. Even though I booked it as one price the hotel claims a policy doesn't allow them to fix the issue. I didn't get the deal I signed up for when I booked my stay. They said it was booking.coms responsibility not the hotels. And we crammed in one room payed the additional fees, lost out on the deal. We ended paying for the second room the next day full price no accomodations. So I would caution to book directly with this hotel. The hotel itself wasn't bad but if you're doing business with the third party too just like I am you can't just say it's your problem to the customer. That really didn't sit well with me and I don't know if I will ever book with this hotel while I have my family with me. I'm not sure about using booking.

Negatives: Parking was 40 bucks. Across the street was 34 bucks. The meters for street parking were cheaper.

Negatives: Lacked some room amenities; like lotion. Too much construction on the block.

Negatives: Stayed 5 nights only light service from housekeeping

Negatives: They I woke up with bits on my stomach and back so u know what that means

Negatives: I had a room facing Harper Avenue this time and it was very loud starting at 4am. Not sure if it was trash day or what was going on, but there were loud mechanical noises outside.

Negatives: The room had a few stains on the carpet. There was some burned looking object under the work desk in the room. It looked like either a burned joint or wood. There was some hair under the bed sheets. Back of the TV was very dusty. The mini fridge was wobbly.