Extended Stay America Suites - Phoenix - Biltmore

5235 N. 16th Street
Phoenix, AZ 85016, US

5.3 Rating | 2.5-Star Hotel |

Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.

Rooms

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Amenities

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About This Property

This Extended Stay America - Phenix - Biltmore is located in Phenix and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Phenix is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. Weekly housekeeping services provided for free and daily housekeeping is provided for a fee. Towels and linen may be exchanged at the front desk. Free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. The property offers free onsite parking. Attractions within close proximity to the hotel include the Planetarium/Science Center, the Convention Center and the University of Phenix Stadium.

Room Types

Deluxe Queen Accessible Non-Smoking (refundable)

Deluxe Queen Accessible Non-Smoking - Free WIFI, Free Parking, Full Kitchen, Fridge, and Microwave.
Sleeps up to 3
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay.

$96.41

nightly

Select

Room Details

Policies

Cancellation Policy

Good news! Before Tuesday, Apr 16th, 2024 at midnight local hotel time (in Phoenix), you may cancel your reservation for a full refund. Between Tuesday, Apr 16th, 2024 at midnight and Wednesday, Apr 17th, 2024 at midnight local hotel time (in Phoenix), you may cancel your reservation for a partial refund. After Wednesday, Apr 17th, 2024 at midnight local hotel time (in Phoenix), you are not allowed to change or cancel your reservation. If you cancel your reservation after Apr 17, you will still be charged for the full amount.

Refund Policy

Risk-free booking! Cancel before 2024-04-16 and you'll pay nothing! Any cancellation received within 1 day prior to the arrival date will incur the first night's charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first night's charge (Hotel policy).

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for triple occupancy (i.e. 3 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$651.84 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only. A valid credit card is required at check-in for payment, cash is not accepted.

Deluxe Queen Non-Smoking (refundable)

Deluxe Queen Non-Smoking - Free WIFI, Free Parking, Full Kitchen, Fridge, and Microwave.
Sleeps up to 4
Free cancellation
Pet fee USD 25 per pet, per day maximum USD 150 per stay.

$96.41

nightly

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Photo Policy

Rate Description

Special Rate

Hotel Occupancy Policy

All rooms booked for quadruple occupancy (i.e. 4 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$651.84 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Charges may apply.

Important Information

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Air Conditioning
All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
BBQ Facilities
Cashless Payment Available
Facilities For Disabled Guests
Family Rooms
First Aid Kit Available
Fitness Centre
Food Can Be Delivered To Guest Accommodation
Free Parking
Free WiFi
Guest Accommodation Is Disinfected Between Stays
Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
Hand Sanitizer In Guest Accommodation And Key Areas
Heating
Hot Tub/jacuzzi
Internet Services
Laundry
Lift
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Non-smoking Rooms
Non-smoking Throughout
Outdoor Pool
Outdoor Pool (all Year)
Parking
Parking On Site
Physical Distancing In Dining Areas
Physical Distancing Rules Followed
Picnic Area
Private Parking
Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Staff Follow All Safety Protocols As Directed By Local Authorities
Swimming Pool
Use Of Cleaning Chemicals That Are Effective Against Coronavirus
Vending Machine (Drinks)
Vending Machine (snacks)
WiFi
WiFi Available In All Areas

Recent Reviews

Darrin review category business travellers April 15, 2024

Review

Exceptional

Darrin review category business travellers April 14, 2024

Review

Exceptional

Darrin review category business travellers April 13, 2024

Review

Exceptional

Elvin family with young children April 13, 2024

Positives: No breakfast

Review

Great

Denise family with young children April 12, 2024

Positives: Nothing

Negatives: The smoke in the entire hotel

Review

Gross smoke smell in the...

Ashley family with young children April 6, 2024

Positives: Nothing

Negatives: The property was disgusting and the smell was horrible. There were several roaches in our room, and we immediately left upon finding them.

Review

Horrible nasty filthy conditions do...

Brian April 2, 2024

Review

This guest did not leave comments about this hotel.

Anthony young couple March 31, 2024

Review

Exceptional

Dawn young couple March 28, 2024

Positives: Can't say much about what went well except that they did allow us to check in a couple of hours early. The room was a good size if we had stayed there any longer.

Negatives: Getting into the room it was not clean feeling at all. The carpet was extremely old/had gum imbedded in it. I always lift up the mattress and there was food and a hair tie there. The small couch was pulled out and it had food crumbs on it. There were no extra sheets or blankets for that. The worst part, the refrigerator made a loud/horrible sound every 1/2 hour or so when the motor turned off. So loud it was the next morning I asked for a refund. They said to let us try to make it right. They had another room that we moved to. Spent 3 minutes in there and saw 3 cockroaches. You would think they would make sure it was extra clean-nope! I went to get a refund and they charged me extra for breaking the "contract".

Review

No way, never ever stay...

Lena young couple March 24, 2024

Positives: Nothing was never given a chance or clean room to stay in, staff barely kept communication. Very unresponsive I would say. Wasn’t able to check in either.

Negatives: My room wasn’t able to be entered due to the room not clean or atleast sanitary even tho i reserved and booked a room, staff did nothing really to make up for my room not clean, and then they directed me to other hotels that where way outta my budget.

Review

Horrible was never given a...

Lupe young couple March 21, 2024

Positives: Only the location

Negatives: The moment I entered I saw dinginess and stale odors. Bed had crumbs under sheets, and tub was stained with old grime. Then the many cockroaches we encountered were not fun. The nightstand drawers would not stay closed and the chairs at the table were stained and disgusting. This stay was a big disappointment for the money.

Review

Disappointing to say the least!

Magina solo traveller March 20, 2024

Positives: Yes it's was awesome but we need to introduce the good smelling like home perfume or something else.

Negatives: It's wasn't smelling good

Review

Good

David family with young children March 16, 2024

Positives: Nothing.

Negatives: There was no breakfast and the price says breakfast included. That is the only reason we picked it. The night lady was not going to let us in because apparently there’s no late check in which says nowhere on booking. She was horribly rude.

Review

Horrible and will never choose...

Michelle solo traveller March 16, 2024

Review

Bad

Sharon young couple March 14, 2024

Positives: The convenience to everything around this location.

Negatives: The furniture in our room was very worn and somewhat dirty. This can definitely be upgraded. I also don’t think that a small muffin constitutes breakfast, it was nice to have it available though.

Review

I would stay here again...

Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.

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