Sonder The Monarch

Negatives: The staff could have been more informative and welcoming, Eg. I asked about a map of the area and suggestions and was informed that just walk that way there’s the old town, while I discovered myself that just nearby there was big market area and interesting happening ongoing (not at the direction I was pointed at). The room should have had some information about Phoenix and the closeby area and what to see. I would have appreciated some kind of a welcoming note in the room. The hotel guides people to go find their building and room themselves but the number markings on building’s walls are nonexistent in the evening. When coming in there as tired and worn out, it’s not fun to try to locate things in dark evening light. A map (of the buildings and how they situate) could be included in the confirmation letter of the reservation.

Negatives: The shower was weak and confusing, says turn right for hot water, but it's cold....Then I tried the other side, still cold....Eventually got to have lukewarm water, but still not hot. Also not sure why cotton shower curtain is used, it is so wet it drips and splashes everywhere in the small bathroom. Also was very confusing after booking on booking.com - it made me download the Sonder app and have to verify identity, etc. which is fine. BUT the app asks me to pay for parking. I asked and they said no, the price I paid on booking.com already includes it. So if I didn't ask, I would have just paid for it...These should be communicated more clearly when booking on booking.com I think.

Negatives: No room service during whole the stay

Negatives: Tub and shower were in need of some maintenance but functional enough. Also, it was made aware to me by staff that this property will soon be exchanging hands again and that staff was re-applying for their jobs.

Negatives: It was very basic and the exterior was a bit run down and painted over. The elevator only had to go up/down three levels but sounded so old and ricketty, we were scared we would get stuck. The chain lock on our first room was completely broken but we didn’t notice until late on the second night. They didn’t have tools at that time to fix it so we were moved to another room. Unfortunately despite that room being much better, we had the same issue with a broken chain lock but didn’t want to move again so this time we moved the coffee table in front of the door. Didn’t have this option in the previous room as it was smaller. If you have issues, unless you go to the front desk, you need to contact someone via the company app but that doesn’t necessarily go to someone on property who responds. You also need to pay for housekeeping should you need it.

Negatives: The pictures of the hotel online did not match what the hotel actually look liked. The outside of the hotel was very pretty, but the actual room was very dated and needed lots of improvements. In our room we had a missing tile piece in the bathroom, what could possibly have been mold on the caulking of the tub, the door to the bathroom did not close, and the furniture was very dated and had obvious signs of wear and tear. When we booked our room, we booked a room with a balcony expecting to be on a higher floor, however, we were placed in a room on the first floor with an open patio that had direct access to the pool.

Negatives: N/A

Negatives: Main pool was closed while there

Negatives: Nothing, only complaint would be the sheets were not that soft..