Hyatt Place UC Davis

Negatives: I am incredibly dissatisfied with the service I received from the staff at Hyatt Place. During my three-night stay in March 2024, I was charged twice for my accommodation. Despite contacting them four times to resolve the issue, I have yet to receive a satisfactory response. During three of the four calls, I was assured that the refund would be processed back to my card. This assurance was first given on March 13, 2024. However, during the fourth call, I was informed that the refund had been issued by the hotel several weeks ago and that I should have received an email confirmation on their end showing the refund was processed.UNFORUNATELY, I NEVER RECEIVED SUCH AN EMAIL, NOR HAVE I BEEN REFUNDED FOR THE DUPLICATE CHARGE. I am now left with no choice but to dispute the charges on my credit card, a process that could take up to two months to resolve. This situation is incredibly frustrating, especially considering I was wrongly charged an additional $537.20. I DO NOT RECOMMEND ANYONE STAY AT THIS HOTEL!!! POOR CUSTOMER SERVICE!! I WOULD GIVE A RATING OF 0 OUT 5 IF I COULD.

Negatives: Door key card didnt work. Had to go to get it redone NINE times in four days. The heating system thermostat is not hooked up right. The heater function works well, but when it reaches the assigner temperature, instead of stopping and waiting for the temperature to drop naturally (a feature of every thermostat Ive seen over the years) it turns on the AC, which then blows freezing air into the room. The only solution is to turn the system off manually and wait until you are cold and then turn it on again. Ive mentioned this four times before, and it persists. Why dont I go to another hotel? Because its Davis, CA, where there are few choices. Last: in the elevator, there is a poster urging us to try the curated breakfast. The breakfast is a standard hotel breakfast: dry, cold scrambled eggs, drippy, half-raw bacon, a very limited choice of bakery products, mushy frozen berries, and empty coffee and hot water urns. I think you need a new curator or perhaps a manager who cares, given that the breakfast may be the most salient memory of your guests as they think back on their experience.

Negatives: The keys didnt work as well

Negatives: The mini fridge made a high pitched hum that made it difficult to sleep at night.

Negatives: The breakfast was, alas, pretty awful. Frozen fruit. Watery eggs. Just plain not appetizing at all which is an bummer as the hotel is quite isolated if you dont have a car. Also despite that it was very quiet the staff were just not very nice, quite perfunctory, mostly chatting amongst themselves. I guess you really need to be on this part of the UCD campus this would be a good choice, if not, Id look elsewhere.