Thompson Hollywood by Hyatt

Negatives: We wanted extra quilts but they didn't bring a duvet cover.

Negatives: The noise from the club that kept us up all night

Negatives: Breakfast wasnt included .

Negatives: The room service QR code wasn’t updated, so we received an item that didn’t match our order and had to be sent back. We had chosen it due to a dairy allergy and the replacement was covered in cheese. They remade it, but it wasn’t very good. The rooftop becomes a club at night and we struggled to fall asleep to thumping music above us.

Negatives: We had a 5th floor room and could still hear the music from the rooftop bar. It didn't keep us awake but I wouldn't want a room any higher in the hotel.

Negatives: Not great street lighting outside at night

Negatives: My recent stay at the Thompson Hotel in Hollywood was far from the luxury experience I anticipated, and I feel compelled to share my experience to aid others in making an informed decision. Firstly, the hotel’s location is alarmingly unsettling. Contrary to what one might expect from its Hollywood setting, the immediate vicinity is plagued with severe issues. The streets are littered, marked with urine, and the presence of numerous homeless individuals makes it incredibly uncomfortable to even walk outside the hotel. This starkly contrasts the glamorous image of Hollywood and is significantly worse than the conditions found in Downtown. Upon arrival, the hospitality, or the lack thereof, further dampened our spirits. The staff across the board - from reception to valet service - displayed an appalling level of rudeness. It’s disheartening to encounter such unfriendly personnel, especially when you’re paying a premium for your stay. Speaking of which, the hotel charges an exorbitant parking fee of $60 per night, which is utterly disproportionate to the services provided. Our dissatisfaction was compounded when we were assigned a room of lesser quality than what we had booked, despite the hefty $400 per night rate. When we raised this issue, the reception staff, particularly one unfriendly individual, insisted it was the room we had booked. Only after presenting our booking confirmation, complete with images from the booking site, did they reluctantly assign us the correct room. This experience was not only frustrating but also reflective of a worrying lack of customer service and care. Regarding the amenities, the hotel fails to live up to its purported four-star status. We encountered broken fixtures, including a damaged toilet seat, which is unacceptable and frankly, something I’ve never seen before in accommodations of this category. Given these experiences, my advice to potential visitors is to reconsider investing their money in a stay at the Thompson...

Negatives: The location was a little tough getting into on the day of arrival due to the Oscars being on the same night. The street was closed off due to the Oscar parties in the hotels and surrounding buildings. We were given instruction that the hotel was valet parking only but we had to circle the area for over an hour because there were zero places to park outside in order to check in due to the Oscars being on the same day and the street was blocked off. Had to park our car in the middle of the street and run in to see where we needed to park in order to check in. Thought the hotel should have sent us a text giving the travelers that day some better information.

Negatives: The 9th floor gets noisy from the night club, the crew at the hotel moved us, we were very happy with the night Manager.