Grand Hyatt at SFO

Positives: We really liked the amenities, the comfort of the beds, and the friendly mess of the staff who were eager to please! Also, it should be noted that it’s very convenient to access the San Francisco airport.

Positives: The hotel is next to the airport (SFO) and it is also an AirTrain stop. Commuting to the departure terminal was therefore a breeze.

Positives: Adjacent to SFO using the Air Train for super early flight. Room was clean and bedding was good quality. Sound proofing was excellent.

Positives: Super quick access to SFO, just a stop or two on the airtrain. The rooms are very comfortable. Best sheets ever.

Positives: When you're traveling internationally, and you're tired, and then you have a problem. Someone comes to your rescue and helps you get your two service dogs and your baggage from the airport to the hotel; you want to just hug them and thank them and tip generously. All the staff is excellent, but I must shout out to the security team. I wish I had remembered all their names, but I had written down Gwen and Alice. The security team didn't have to help me, but they did, and that's what hospitality is about. I mean, they could've said no, that's not their job, but instead, they worked from the heart and helped me get from the international terminal to the trains and from the train to the hotel. The funny thing was Alaska then canceled my trip and my connection, so I had to reschedule and try again. So we made the trip three times, and they never complained. They never got upset. They never didn't show up, and it was delightful. But the front desk staff was also super friendly and helpful, and the two women at the bar where I had dinner were charming, and I enjoyed our conversations. I wish the restaurant were open more because I would've liked to have tried the menu, but the timing wasn't right. It was too limited. My one caveat is that it is costly. I live in a five-star hotel. I travel all around the world, and it is pricey; I understand that they want to take advantage of the location, but I think they would be fully booked if they didn't charge such high rates.