The Steward Santa Barbara a Tribute Portfolio Hotel

Negatives: I had to call the front desk several times about air conditioning not work they brought a fan I asked if they can transfer me to another and said no there’s I Is nothing available don’t even apologize I believe her name was Rebecca I am going through menopause and I really needed air conditioning system to work so my stay was not do great.

Negatives: The hotel restaurant was good, but on the pricier side.

Negatives: Noisy, close to freeway. Poor quality of accessibility, such as handler, the closet.

Negatives: Didnt offer me the vauchers for breakfast that was included

Negatives: The soundproofing is not good, and we heard the kids above us every morning. If you think this would bother you, I would select a second-floor room. Thankfully, we brought our earplugs. The air handler was very loud and we kept the system turned off for the duration of our stay. Not that hotel’s fault, but they were cutting down an chipping a giant tree beginning at 10:00 p.m. each night.

Negatives: Coffee pot not cleaned from previous guests. No bedding on sofa bed. Took an hour for person to bring new bedding. Should not have to pay $30.00 to park’

Negatives: Both facilities and services were poor—certainly nowhere near the standard of a “4 star” hotel. At no point did we feel staff adequately helped us, especially with respect to facility issues. Some examples of what we encountered: Our room was not ready on- time although others were picking up room keys. The water never got hot (we were told warm was all we would get). The bathtub didn’t seal to fill up (we were told they had no more parts to fix it). Our room was dirty with other people’s hair and dust balls across the floors. Our air-conditioning was “on” the whole time but the room was never cool. The stairs were next to us and the walls are very thin—we heard the people upstairs and anyone walking with too-loud clarity. Our son was brought one sheet for sleeping in the sofa bed (we had to push for a blanket). We were 3 people but given 2 towels. The outdoor toys were in poor condition (broken, rusted). The jacuzzi was small, yellow in color, and had floating hair and bugs throughout. Honestly, I know I’m forgetting things but even just this list is awful.

Negatives: Our second stay was not as nice as the first. Our room was on the first floor and the door jam had a large gap. This allowed a LOT Of highway traffic noise into the room. This wasn't the case for our first stay. I would recommend a garden view room!

Negatives: Had we not tried the restaurant for breakfast, I would have given this hotel a 10. However, my daughter and I did decide to eat on property rather than venture out looking for somewhere else. The restaurant itself was adorable, though it was quickly clear it was understaffed. A guy kind of grunted for us to sit anywhere and once seated we waited patiently for menus. Finally we looked the menus up on our phones and eventually we did get paper copies. We ordered right away (my daughter got eggs, sausage, hashbrowns and asked for toast on the side and I got overnight oats, so nothing that needed cooking). A bit after we ordered the woman at the table next to us ordered, then eventually two more women walked in, sat down and ordered, then a family of 4 came in and ordered. The woman next to us finally asked for her food to go and got it....and we still hadn't gotten ours yet. Then the women next to us got their food. I made eye contact with the waiter and he mouthed he would check on our food. He was gone for a long time, then came out with food for the family. At this point we had waited over 45 min for our food and were running out of time. I flagged him down again and said that we needed it to go now because we had to leave. He went back into the kitchen and about 5 min later came out with a bag which he handed to me, I asked for the check and he said it was taken care of and then he disappeared back into the kitchen. I peered in the bag and realized we had no utensils. So I waited. The women at the table next to us were incredulous this was all happening and one got up to look on the table by the door for utensils. Finally another man came out and we asked for utensils, which he went back and got. Once we got back to our room to scarf down our food while packing up we realized that my daughter didn't get her toast. Fine, not a big deal, but annoying.

Negatives: Noisy (Next to motorway) Missing towels. Hotel added extra charges. They added a second car and popcorn to our bill. Then they billed it twice!

Negatives: The pocket door stuck from the bedroom to the rest of the suite and we had to have the other couple in the unit with us open the door from the outside. We notified the hotel after the stay and they apologized and said they would get it fixed.