The Landing Resort and Spa

Negatives: Was told I would have beach view and did not

Negatives: If we had time to stay longer. It was perfect.

Negatives: The terrible Booking.com experience that was time, energy, loyalty draining from my booking thru into interrupting in my special family visit while onsite where The Landing team stepped up and again providing all the guidance and support we needed to resolve the significant, pricing, service and Booking’s lacking issue resolution process. Only constructive feedback for the property is around lower than expected house keeping experience from lacking of thoroughness and inconsistency of cleaning, cleaning too early in am and making a lot of noise even in vacated rooms when some guests may be there to rest. Additionally, the general noise level in building 2 was pretty high given the team let me know it’s an older building that doesn’t have as recent/good of construction and so noise level on ceiling and even side walls is greater than desired and again too early in the am. Lastly, although the overall property, facilities, rooms, bathrooms, etc are great, the property definitely could use an overall update of the details to bring the overall details more in sync with the predominance of this property/experience. Again, this property, team, service and overall experience is excellent - exceeding expectations, they can dial in these fiber details and even ongoing upkeep of the details would make a great experience enter the “top-notch” for this pricing, type, and category of properties.

Negatives: Water from melting snow dripped down to our patio from the room above and it all packed up in our patio instead of falling down to the ground , which makes it icy in our room patio :( , could not enjoy the patio much !

Negatives: On site restaurant is very expensive and resort fee is excessive for the amenities. We came from another high end restaurant the day before (Kalani’s) and a bit shocked to see drinks are even more here ($20 for a cocktail). Food was good but overpriced. I would also say this is a 4 star hotel overall. I would stay here again but likely avoid the restaurant.

Negatives: Jimmy's restaurant was a huge disappointment. The atmosphere and ambiance is beautiful, however the food needs a rehaul. It was an embarrassment. No flavor, no thoughtfulness. We ended up sending our food back, which was so disappointing as we were trying to enjoy a special night. They are charging a lot for their meals. If they were delicious and flavorful it would have been worth it, however it was not delicious or flavorful and they should really take a look at that. If I ever stay at the landing again I will definitely go into town to eat and we'll skip Jimmy's all together.

Negatives: I loved everything!