Home2 Suites by Hilton Jacksonville Airport

Negatives: We waited almost an hour for our shuttle. I called the hotel a few times because nobody came as we watched all other hotel shuttles come and go.

Negatives: I was charged twice for the room and while I contacted both the hotel and booking to be refunded, I received no response!

Negatives: When I booked this room. It was after a long review of other properties. We had about 5 hours before having to be at a destination and the outside pictures of the fireplace, lounge chairs and sofas looked to inviting. I just jumped and booked the room. unfortunately, it rained that day, and the outside area was completely soaked. No problem can't control the weather. decided to venture to our room for a nice hot shower and a cup of tea. Not good, NO warm or hot water for showers. The new kitchenette wasn't working. Microwave not operating. UGH, very disappointing. It was late when we came back from dinner and after flying from Philadelphia to Florida, I decided to wait till morning to mention this to the front desk. I truly NEVER complain, but this was a bit upsetting and not such a great way to start our vacation. I did eventually mention all our issues (Very nicely) to the front desk, first thing in the morning. Hot Water: The only response was, oh, your room was on the other side of the building, and it takes the hot water many minutes to reach your room. I thought; very odd, considering I left the shower running while I was getting undressed. To return to a freezing cold running water. Microwave: We were told the circuit breaker must have been turned off. I asked where the board was located. She had NO IDEA. No apologizing just, have a nice cruise was mentioned.