Sheraton Grand Chicago
301 East North Water Street
Chicago, IL 60611, US
Chicago, IL 60611, US
Pet guests are welcome at Sheraton Grand Chicago. The number of pets allowed is 1. Pet weight limit is 75 lbs. **In common areas, pets must be on leash or in carrier.
About This Property
Located in the heart of the Chicago city center, this hotel features rooms overlooking the river and city skyline. Boasting 5 restaurants and bars, Sheraton Grand Chicago is just a 10-minute walk away from Navy Pier and Millennium Park. A 47" cable TV is offered in every spacious room at Sheraton Grand Chicago. All rooms offer city or river views and come equipped with a mini-bar. For guest convenience, a fitness center and business center are also available. Shula’s Steak House, located on site, serves fresh seafood and steak for dinner each evening. Chicago Burger Company features a casual atmosphere with juicy burgers and icy cocktails. This hotel is 5 minutes' walk from the luxurious shops, entertainment and nightlife of Michigan Avenue. The Museum of Contemporary Art Chicago is less than 1 mile away.
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Check in / Check out
Check in time:
4:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Accessibility Meeting Spaces Available
- Accessible Bathtub Available
- Accessible Concierge Desk
- Accessible Parking
- Accessible Rooms Through Interior Corridor Available
- Accessible Rooms With 32-inch Wide Door Opening Available
- Accessible Route To Business Center
- Accessible Route To Fitness Center
- Accessible Route To Guest Rooms
- Accessible Route To The Registration Desk Available
- Accessible Shower Available
- Accessible Toilet
- Accessible Vanities Available
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Alternative Meal Arrangement
- Audible Alarm
- Balcony/terrace
- Bar
- Blackout Curtains
- CCTV Security In Common Areas
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Closed-caption TV
- Closet
- Coffee Shop
- Coffee/tea Maker
- Complimentary Drinking Water
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Currency Exchange Service
- Daily Disinfection
- Daily Housekeeping
- Deadbolt On Doors Available
- Desk/workspace Available
- Doorman
- Electronic Room Key
- Elevator
- English
- Entertainment Services
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Flashing Door Knocker Available
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- French
- German
- Gift/souvenir Shop
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hearing Accessible Room And/or Kit Available
- Heating In Public Area
- Hiking
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Invoices
- Ironing Amenities
- Italian
- Kid-friendly Dinning
- Kitchenware
- Laundry Services
- Lever Handles On Door Available
- Lowered Deadbolt On Doors Available
- Lowered Electrical Outlets Available
- Lowered Night Guard On Doors Available
- Lowered View Port In Doors Available
- Luggage Storage & Lockers
- Main Entrance
- Massage Services
- Meeting/Banquet Facilities
- Mini Bar
- Mobility Accessibility Available
- Non-Smoking Rooms Available
- Non-slip Grab Bar Available
- Non-smoking Property
- Off-Site Parking
- On-site Accessible Restaurants/lounges
- On-site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Poolside Bar
- Portuguese
- Professional Cleaning Services
- Protective Screen Or Physical Barriers In Appropriate Areas
- Pub Crawls
- Refrigerator
- Restaurant(s)
- Room Service
- Room Service Available
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Self-closing Doors Available
- Separate Shower/bathtub
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Sofa
- Spa/sauna
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- TTY/TDD Compatibility Available
- TV & Movies/Shows
- Taxi Service
- Telephone
- Temperature Check For Guests And Staff
- Ticket Services
- Toiletries Provided
- Tour Services
- Valet Parking (charges May Apply)
- Vending Machine
- View Port In Door Available
- Visual Alarms
- Wheelchair Accessible
Recent Reviews
Review
Superb
Positives:
Loved the location of the hotel.
Negatives:
I booked this hotel and wanted to know if we can do an early check in, we called 3 separate times and were told that yes we can check in as early as 8am for a fee of 60$. We were fine with the charge. Even called the night before our booking to make sure we can check in at 8am. Once we got to the hotel we were told our room won't be ready for sometime and they aren't sure what time it will be. I was quite upset and was told they will do their best to get us a room asap and our early check in fee will be waved due to the inconvenience. We finally got a room around noon and after we checked out realized we were infact charged the early check and when I called to clear it up a lady told be she will look into it and get back to me... it's been over 24hours and I still have yet to hear from her even after leaving another voice-mail to follow up.
Review
Great hotel minus the staff
Positives:
I loved the location and how easy it was to navigate throughout downtown to and from the hotel.
Negatives:
Parking is very expensive.
Review
Relaxing, fun, festive - this...
Review
Exceptional
Positives:
Location
Negatives:
I booked the river view and I called several times to booking and the hotel before our stay to confirm the view. However they gave us water view which is the lake and only the portion of the river. I asked the manager for a switch after I got the room but they refused.I went there for st Patrick day but I couldn’t see anything from my window( just a portion of river). So disappointed. Also, facilities were poor, only a small pool which was too crowded. Overall it didn’t worth the price, u can find better hotels with same price and same location.
Review
Didn’t like it
Review
Exceptional
Positives:
It is in a wonderful location, close to shopping, attractions, and restaurants. The room was clean and comfortable, and the staff was very friendly.
Negatives:
It had a "Riverview," but on higher floors, it is hard to see the river. Hotel does charge a resort fee, but that fee includes a daily $25 food & beverage credit (plus other benefits). We used the credit on room service for dessert.
Review
Great location at a reasonable...
Review
Very good
Review
Exceptional
Positives:
The view from the room.
Negatives:
That I was on the 29th floor. And was locked out of the room twice. And I couldn't even open the refrigerator. I ordered food, but I cancelled the order because it didn't come in over an hour.
Review
Poor
Review
Exceptional
Positives:
Location
Negatives:
It doesn't have a refrigerator on the room u need to ask for one
Review
Superb
Review
Superb
Positives:
I like the staff and the location
Negatives:
I like everything except pay for parking
I have been told over the phone that parking service is available with no extra cost and when I arrived they told me that I need to pay 68$ per night for parking
Also destination daily fees pf 25$ was a surprise
They should make it clear before reservations and add that extra hidden fees to the total booking instead of send you an email after you book your room it is unfair
No body likes to be mislead or exploit
Review
Not bad
Positives:
Location
Negatives:
The pretended we had a “free upgrade” when it appeared to be the same room, perhaps smaller, than the pictures of the one I booked!
Review
Fine
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