DoubleTree by Hilton Evansville

Negatives: The only staff friendly was the maids & bartender. When checking in didn’t give us any information. Just handed us the keys. Didn’t even let us know room # or anything.

Negatives: The staff was not friendly. The room was not cleaned. The bathroom looked like they started to clean it and stopped and never came back. The bed had blood on it and the sheets were dirty. Didnt complain because the staff was rude on arrival. So we just did the best we could with what we had and let as soon as we woke up the next morning. Would never stay there again. It’s not a clean place. Very disappointed.

Negatives: The room above us sounded like they were moving furniture all night. That is why I had asked for a top floor, but I didn't get one.

Negatives: Walking so far to the garage

Negatives: With the library across the street, a late night cigarette can lead to confrontations with the transients, local unhoused, and the more colorful mentally ill. Be aware of your surroundings if outside around the property at night.

Negatives: Nothing

Negatives: Breakfast was supposed to be included by website…..cost $22 & it was not good!! TV glitched whole time & told it was because of storm….that never came!! Carpet was stained up in room

Negatives: I checked into my room that I had booked under my name and used my credit card. I left the hotel and my room keys fell out of my pocket. When I returned and I had realized my keys were gone I went to the front desk where the night desk manager was and told him what happened and showed him my drivers license and politely requested anew key he told me I dont have a room there and to leave or he would call the police. I told him that if he wont give me a key than can he escort me to my room so I can pack up and would go find a new hotel. He said very loud that i dont have a room and he called the police. I told him it was room 466. He refused to look at my confirmation email from the hotel. So I was afraid he had stolen my things so I called 911. At this point my husband walked up to the desk and ask what was the hold up bc he was checking work stuff on his phone sitting in one of the lounge chairs. I filled him in. He looked at the manager and told him to give me a key right now to my room. At this point the police showed up. I was telling the police officer what happened and my husband was at that point given my room key and the manager took off running around to the back and never returned. We asked the police officer to stay so we could go check our room first. We weren't sure if the manager had stolen all if our things or what exactly was going on. We went to our room and our things were all there and the police officer left. We did stay the night but I hardly slept. Early the next morning we packed up and went to the front desk. There was a different person there and ex plained what happened and that we were so upset and felt we couldn't trust the staff at this point that we felt we needed to leave. He apologized and comped our room. It was a horrible experience and because if it will never ever stay at doubletree ever again. Their staff just isnt trained enough in customer relationships at all.