Quality Inn & Suites near I-480 and I-29

Negatives: Although no smoking signs are clearly placed throughout the property, at all the exits, the grounds were covered with cigarette butts and the entire hotel smelled like cigarette smoke. Inside our room was a bit better, but the cigarette smell creaped into our room through spaces around the door. Although the lobby was updated and modern, our room, the breakfast room, the pool, the exterior were outdated and poorly kept. Flickering lights in the hallways, dingy carpets, peeling paint. The door handle to the exit door nearest to our room was broken. There was a trick to opening the door without pulling the handle off. The railings inside the swimming pool had the same issue. The bottom brackets had either come loose or were never installed, so when using the exit ladders, you could not pull on them. They felt very unsecure and rickety!! The tub in our room did not drain well. Despite reprogramming the air flow machine in our room several times. The room stayed a constant 74 degrees. A little too warm for our liking. The second and third day of our stay we were met with not only cigarette smoke, but also a very strong Marijuana smell. GROSS!!!!! I'm my party, it was my two young children and I. Inside our room we felt safe, but outside our room, we traveled quickly, and on high alert. The hotel was in a run down part of the city, so it added a bit of uneasiness to the overall feel of the property.

Negatives: The hole in the ceiling above the shower

Negatives: the indoor pool was too cold to swim in there was black mold in the shower and the complimentary breakfast was very limited

Negatives: The lamp was broken in the pain part of the room had to leave the bathroom light on an the bathroom door cracked open incase one of us need to get up in the middle of the night.

Negatives: It was a dump . People are living there. Permanently. Jumping out of their window to smoke,and jumping back in. Bathroom, they painted over the mold around the tub. room 320. Bedding was bad, sheets were wrinkled,I was sure if they were clean or not. They say you get what you pay for. Extremely disappointed hallway reeked is smoke and wet moldy carpet This happen once before in San Antonio.. we witnessed people selling drugs, and 4 girls turning tricks. It was supposed to be a super 8. Close to the Riverwalk. So I quit using booking com. I would like a refund. I would like a refund of my 131$ dollars. The trip in San Antonio was never answered. Do you people EVER CHECK ROOMS OF MOTELS OR HOTELS BEFORE ADDING THEM TO YOUR LIST OF YOUR HOTELS

Negatives: The hotel needs a "face-lift". Our room was not clean. nothing worked, wifi with terrible connection, smells like smoke and Marijuana.

Negatives: I've stayed at same place before and was quite satisfied, but not this stay. Only tried breakfast once on Sunday morning. Arrived at 745 and hardly any food. Sausage, link, was enough, but no other selection, hard boiled eggs were 11, 1 yogurt, pancake mix gone, had probably dozen each of mini chocolate and powdered sugar donuts, plenty of cold cereal, 3 slices of bread for toast. I didn't check on amt of milk. Breakfast was to go until 9. Those late people would not have much. Other people coming down at 8 were commenting on lack of food also, not just me.

Negatives: There was no light in the rooms, high prices and bad service.

Negatives: 2 night stay and only one washcloth empty kleenex box

Negatives: Attendant at desk, tried double charge and use credit card.