Hampton Inn By Hilton Lexington - I-75

Negatives: Squicky bed! Room 128 Hard to sleep takes two people to hold the door open to bring in your luggage! Room 128

Negatives: see above e

Negatives: Lack of consideration from management

Negatives: It's a privately owned Hampton, and it shows. They are really riding on the Hampton brand name and traffic from I 75. The main spaces were cleaned mediocerly, the corners and base of the wall where it meets the floor needed some attention. The rugs in the main areas were stained. I can't speak on breakfast. They were out of everything when we went down at 7:30 a.m., but it looked like on a better day they might be set up for a decent spread. The girl at the desk in the morning was super rude and unattentive. She was so annoyed with people coming up to the desk. It was not applicable for our short stay, but it is important to note that this hotel does not have an open pool at this time. Behind the condensation and streaks on the glass, you can see what looks like a perfectly functional pool full of water. But there were signs on the door and at the front desk saying it has been "closed for renovations and they had hoped it would be completed by December 2023, but good things take time." YIKES!! For the price point, there are a lot of better choices out there.

Negatives: Worst experience ever at Hampton Inn Lexington I-75 . I travel a lot and have always had a good experience in this kind of hotels. In this case it was very bad. When I made the reservation I added with the reservation request, the communication that we were arriving with a dog. Being a pet friendly hotel, I figured there was no problem, but I felt it was fair to communicate this in advance. In response I received a communication from the hotel, that they can grant my request and that there is no extra charge. Upon arrival, to my surprise I am told that there is a dog fee of $75 (this cost is crazy since the room for two was $130 and if we had known this we would have definitely chosen another hotel). I showed the check in lady their email saying that there would be no additional fee for the dog. The lady apologizes and tells me that in that case they were going to take this fee off. On the morning of check out I still found the $75 in the bill to be paid and ask for an explanation. The lady at the reception (a different one than the night before) informs me that later, when the manager would arrive, they would take off the $75. Long story short, I trusted and thanked them and left. Instead, with disappointment and anger I saw that they charged me the full amount, including the $75. I felt I was being taken for a ride and I find this to be very unprofessional and dishonest behavior. I will no longer be a guest of their hotel chain, because thankfully in other hotels they are far more transparent with communication. Also, so many hotels do not add fees for dogs and, if they do, they do not exceed $25 (see for example La Quinta by Wyndham where we stayed the next night.)

Negatives: My room on the first floor had an odd setup. It had a large curtain across one wall. Behind the curtain were clothes hangers and an iron. It was ok for one night but not if I were planning to stay longer.

Negatives: The air conditioner was set on 60 degrees when we arrived. The clock had not been changed to day light saving time. There wasn’t many choices of TV channels.

Negatives: The hotel rooms were dirty and not well maintained. The shower flooded the tub. Also the pool was closed which they should have mentioned at the time of booking. We have always picked Hampton Inn to stay at but this was has not up to standard.

Negatives: Mattress wasn’t pillow top

Negatives: I didn't like that the pool was closed.

Negatives: Hampton may as well do away with the breakfast bar. Breakfast potatoes were ice cold and scrambled eggs were not warm either. Sel action for pastries were very poor.