Best Western Plus St. Louis West-Westport

Negatives: It’s really not a complaint but Coffee wasn’t warm on the day when I checked out. May be I checked out early in the morning

Negatives: The breakfast area was not very clean, it seemed like they only cleaned it towards the end. The eggs are those premade, prepackaged round eggs that are kind of rubbery. The coffee was very weak and there was a coffee machine that makes individual cups right next to the pot they filled, but it didn't work. The staff at the desk spoke English, but the housekeeping staff did not, and not even Spanish, they spoke some other language from another country.

Negatives: My key didn’t work the first time. After that, I got in but my room was also occupied! The next day, my key wouldn’t work. One lady took my id to look me up, the other lady then asked me for it while the other still had it. They were rude, something happened on the 2nd floor and they were yelling at a guest for trying to walk past them to the elevator (Sunday night).

Negatives: Hot water dispenser was broken (for making tea); lime-green walls, no Gidean's Bible in drawers, loud barking in the hallway, loud talking in neighboring rooms and loud music in room next door after 10 pm.

Negatives: Had to switch rooms due to horrendous smell in the room I booked. Front desk was very helpful and understanding. The cleanliness in the room and the hotel though was subpar! The corridors have probably not been vacuumed in a very long time. Bathroom and floors were dirty, floors and furniture had severe wear and tear even though the interior looks new and modern. The toilet in my room was disgusting! There are some questionable guests staying at this hotel who behave like savages.

Negatives: Our rooms (we booked two) were not properly cleaned, so we had to change rooms. Surfaces not wiped down, ie refrigerator glass shelf & bathroom counter sinks, tv console, stains on sheets, hairs in tub, hairs under our covers, food/debris throughout the floors in rooms, loads of pet hair right outside our families room in the hall. We had to change rooms multiple times, and so did our other family members. Second room was the charm for us, since they changed the sheets in front of us. Third room for our other family. We could not book another room anywhere else for that week at that point, that wasn't 3 times our budget because it was Christmas. While we appreciate their efforts to fix those issues for us by finally giving us 2 properly cleaned rooms, we will never stay here again. "You never get a second chance to make a first impression!"