Extended Stay America Suites - Las Vegas - Valley View

Negatives: Small dirty outdated

Negatives: Our room had a strong smell of cigarette smoke as well as cigarette burns on the coffee table. After walking barefoot I noticed the floors had dirt or crumbs everywhere. The free breakfast was only coffee and packs of instant oatmeal.

Negatives: The rooms are very outdated. More than half of the wall sockets didn’t work and some of the lamps didn’t work as well. The shower has weird water pressure. The sofa bed was super uncomfortable. The linen on the bed was stained. The walls are THIN! You can hear everything your neighbors are doing. The AC unit was already super loud and annoying. They are incredibly understaffed so we felt really bad asking for anything.

Negatives: N/a

Negatives: Checked in late with family along with two kids. The room was supposed to have 2 beds to accommodate the 4 of us but it had only one bed. Checked with the front desk and they said they were fully booked and that is the only room they had. We checked in and went into the room and it smelled awful full of smoke and pot. Went backed to the front desk and requested a cleaner room but the lady at the front desk said she was helpless and cannot do anything and said we have to spend the night in that room. I did not feel comfortable staying in the room that smelled bad with two kids and decided to move out and look for a better option. Went back to the front desk and asked the lady if she could give us a refund since the room was not good and also there were not enough beds for all of us but she rejected. Finally she took my phone number and email and mentioned that the manager will call me next day to discuss about my situation. I did not receive a call nor an email. I lost my money booking this hotel and ended up looking for another hotel at 11 pm in the night with two little kids.

Negatives: Nothing to complain about. It is not a fancy casino hotel but it is a good value.

Negatives: Staff was rude, unprofessional, and entered my room without announcement or permission.

Negatives: The rooms were not very clean. I found the remote control in the couch along with crumbs and other garbage. The couch was worn out. the doors had been repaired multiple times, and still did not function or latch properly. There were long term tenants drinking, and smoking all around the property. One was banging a trash can on the railings. The lack of safety alone at this property would make me never stay here again.

Negatives: Out dated, room smelled like smoke

Negatives: The rooms. Horrible - A mess. The first room had hair all over the place including pubic hair all over the tub. Dried food on the stove and counter. Overall, disgusting.

Negatives: The amenities listed were misleading. The breakfast offered was just muffins and coffee. The beds were not queen size but double beds. The pull out couch mattress was 4 inches thick, and dirty. The room has not been kep clean, dust and dirt on all counter tops, pieces of trash on the counters. And the air was only in living room with small vent to the bed room