Freehand New York

Negatives: The bathroom was awful. Toilet paper holder across the room- not good. Sink was SOOO SMall you could not wash your face over it. There has no counter only a 4”x10” ledge that could not accommodate anything but your toothbrush. Ledge blocked sink as well. Nowhere to put your toiletry bag. Plus ledge was wood so probably not that sanitary - they should have picked tile or marble surface. Had to crawl across bed to sleep and no table or ledge to put phone, eye glasses etc if you were on that side of bed. Very loud with construction going on all night long.

Negatives: Small room

Negatives: Small rooms, bars are not open on Sundays

Negatives: The notes others have left regarding the noise are totally accurate and luckily we were prepared with white noise solutions. The hotel would be smart to provide white noise machines in each room. Noise from the street and construction were an issue, but also the walls are thin and you can hear noise from the hallway. We were also prepared for the dark/small bathrooms and I bought a travel lighted makeup mirror which was a godsend. It would have been nearly impossible to get my makeup done well without it, as the room was really dark. They should really amp up the lighting in the bathrooms. Note, the sink is SO small, it was not possible to wash your face in the sink without getting the bathroom soaked. Beds and pillows were fine, definitely could use an upgrade at some point. Another suggestion I'd have would be a self serve coffee/tea station for guests so we don't have to go to the street level each morning and buy coffees- there are spaces on the second floor lounge that would be perfect for this, and it felt a little overwhelming to have to face the public before fully waking up in the morning.

Negatives: Check in: staff were rude. I believe his name was Xavier. We made a mistake by tapping the card machine. We had been a bit stressed earlier with an unfortunate event and my sister didn’t read the card machine. Xavier made it a big deal with a huff and had to see “his manager”

Negatives: Bit dusty and not sufficient light in the room

Negatives: Travelling from the UK, we're up early and would have been good to be able to make or get a coffee before the cafe opened at 7.00 am. There is a 24 hour deli across the street, but would have been preferable not to have to go outside at 5.30.

Negatives: water in the room. the rooms are dated. carpets were not appealing.

Negatives: fridge was too small

Negatives: I don’t think I realised how big the hotel was (which is my bad) and that it has five bars. Not that it caused any issue, I suppose it was just a little impersonal. We had our daughter with us and there was no where for us to chill out.

Negatives: All four of our beds sagged! Rooftop bar was smelly; we didn't stay.

Negatives: Front desk staff look like they'd rather be elsewhere. Not the best reception. Housekeeping staff lovely though! Lots of little things: Plugs really loose in sockets, so had to weigh them down to use things like the hairdryer, the wood panelling in the rooms is starting to show wear and tear so makes you wonder about its hygiene. Phone didn't work to call reception. Asked for a kettle, which came swiftly, but no cups. When requested got given paper cups + plastic utensils - did the job but basic. Weirdly the TV stations don't match the menu. Sound carried easily through the vents between the bathroom to the next room. And a square wooden bin seemed like a weird choice to keep clean...

Negatives: At arrival, one of the elevators didn’t move. The room with one single bed was largely over-priced compared to the comfort you can get for the same price in other hotels.