voco The Franklin New York
164 East 87 Street
New York City, NY 10128, US
New York City, NY 10128, US
Pet guests are welcome at voco The Franklin New York. Pet fee USD 75.00 per accommodation, per stay. Pet weight limit is 20 lbs.
About This Property
This hotel offers comfortable guestrooms and free wireless internet access in Manhattan's Upper East Side, steps from Central Park and the famous Museum Mile. The voco Franklin Hotel New York features a 24-hour espresso and cappuccino service. Guests can also choose from a variety of dining options in the surrounding area. Guestrooms at the Franklin boast flat-screen TVs. Guests will also enjoy pillow-top mattresses with high-quality linens and cozy dressing gowns.
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Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- Access To Health Care Professionals
- Air Conditioning
- Air Conditioning In Public Area
- All Plates, Cutlery, Glasses And Other Tableware Have Been Sanitized
- Allergy-free Room
- Allergy-free Rooms Available
- Blackout Curtains
- Breakfast Takeaway Containers
- CCTV In Common Areas
- CCTV Outside Property
- CCTV Security In Common Areas
- Cashless Payment Available
- Chinese [Mandarin]
- Cleaning Products Available
- Coffee Shop
- Complimentary Drinking Water
- Concierge Services
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Delivered Food Is Securely Covered
- Desk/workspace Available
- Doorman
- Elevator
- English
- Express Check-In/Check-Out
- Face Masks For Guests Available
- Facilities For Disabled Guests Available
- Fire Extinguishers
- First Aid Kit Available
- Food Can Be Delivered To Guest Accommodation
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Free WiFi
- Guest Accommodation Is Disinfected Between Stays
- Guest Accommodation Sealed After Cleaning
- Guests Can Opt-out Of Daily Cleaning Service
- Guests Have The Option To Cancel Any Cleaning Services For Their Accommodation During Their Stay
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Individually-wrapped Food Options
- Internet Services
- Ironing Amenities
- Key Card Access
- Kitchenware
- Laundry Services
- Lift
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Luggage Storage
- Luggage Storage & Lockers
- Mini Bar
- Non-Smoking Rooms Available
- Non-smoking Property
- Non-smoking Rooms
- Non-smoking Throughout
- On-site Parking
- Parking
- Parking Available
- Parking Available (charges May Apply)
- Parking Garage
- Pets Allowed (charges May Apply)
- Physical Distancing In Dining Areas
- Physical Distancing Rules Followed
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Safety Deposit Box
- Screens Or Physical Barriers Placed Between Staff And Guests In Appropriate Areas
- Separate Shower/bathtub
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Use Of Cleaning Chemicals That Are Effective Against Coronavirus
- Wheelchair Accessible
- WiFi
- WiFi Available In All Areas
Recent Reviews
Review
Superb
Positives:
Location is perfect!!!
Negatives:
Price
Review
Superb
Review
Superb
Positives:
Love the location, the room was nice and the staff were top notch with their service.
Negatives:
I felt the bed frame was about to collapse everytime we sat or lie on it. Maybe it needs some fixing or replacement. The mattress and everything were however very comfortable.
Review
Exceptional
Review
Exceptional
Review
Exceptional
Positives:
Great location. Reasonable price for the area.
Staff is very nice.
Negatives:
Rooms are tiny. Poorly designed.
Review
Good
Positives:
Clean great staff
Positives:
The desk clerk was the best! She was always helpful and friendly no matter how many people were there. I think her name starts with an S.
Review
Superb
Positives:
No breakfast. Coffee. Located near Central Park and the Metropolitan Museum
Negatives:
Room was too small and price high for the size and quality of the hotel. Staff professional and helpful.
Review
Good location small room
Positives:
We wanted to be in the upper east side for easy access to museums. The hotel is the perfect location for that.
The staff always tries to oblige & be helpful.
Negatives:
Rooms are extremely clean but very small. No extra room to move.
Also , one has to remember it is not a full service hotel. No extra amenities.
Review
This was the location that...
Positives:
The location is good and apparently safe, because we wanted to be on the Upper East Side. It is close to many places of interest, but also far from many others. The good thing is that the underground is very close, with two lines that take you to the main tourist sites. There are also many restaurants and shops nearby.
The hotel has an area to make coffee and tea and sit for a while which is very nice.
Negatives:
Some rooms were very very small.
The entrance has a staircase with several narrow steps, difficult to access with large suitcases.
One night when we were in Washington, we left a large suitcase in the hotel and when we returned the next day, the man at the front desk couldn't find it. The next day it was retrieved without any problems (we never doubted it), but it seems strange that the receptionist doesn't know where the suitcases are kept.
Review
Suitable, comfortable and convenient
Positives:
Location, price
Negatives:
Room 206 at the end of the building was cold, I had to crank heat up to 88 to feel comfortable
Review
Convenient
Positives:
We like the hotel very much and stay there fairly often.
This time there was a certain falling off in some details. In particular, the bathroom had run out of shower gel, and we had to ask more than once to have it replaced.
Negatives:
There are no bedside electric plugs, making for inconvenience with phones. And extension cords are sometimes not in adequate supply (and are awkward anyone).
Review
Still an enjoyable hotel, with...
Negatives:
Size of rooms.
Review
Superb
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