Hyatt Regency Rochester
125 East Main Street
Rochester, NY 14604, US
Rochester, NY 14604, US
Hyatt Regency Rochester welcomes pets at their pet-friendly accommodation. Pet fee is there is a USD $60 fee per pet, regardless of length of stay with USD $10 of that fee being donated to a local animal shelter to help pets in need. The number of pets allowed is 2. Dogs only. Pet weight limit is 75 lbs. **In common areas, pets must be on leash or in carrier.
About This Property
Hyatt Regency Rochester is accessible from the Frederick Douglass Greater Rochester International Airport, as well as train station, bus station, all within 3 mi radius. The hotel is 3117 feet from Strong National Museum of Play. Located 492 feet from the Genesee River and connected to the Rochester Riverside Convention Center by a sky bridge, Hyatt Regency Rochester features a restaurant, lounge and fitness center with sun terrace. The air-conditioned rooms at the Rochester Hyatt Regency feature wood flooring and Hyatt Grand Beds. The rooms are equipped with 42-inch flat-screen TVs and WiFi. Each room is furnished with a coffee maker and seating area. American cuisine is offered at Morton's Steakhouse in the Hyatt Regency. Center City Terrace and Lounge is open for cocktails and light meals in the evening. Savory cuisine is available any time of the day at The Street. There is also a starbucks and a 24-Hour Market at the property. After working out in the gym, guests can swim in the heated indoor pool. The 24-hour business center has fax and copy services available.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Balcony/terrace
- Bar
- Blackout Curtains
- CCTV Security In Common Areas
- Cashless Payment Available
- Cleaning Products Available
- Coffee Shop
- Coffee/tea Maker
- Complimentary Drinking Water
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Currency Exchange Service
- Daily Disinfection
- Daily Housekeeping
- Desk/workspace Available
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Individually-wrapped Food Options
- Indoor Pool
- Ironing Amenities
- Kid-friendly Dinning
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Microwave
- Mirror
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Restaurant(s)
- Room Service
- Room Service Available
- Safety Deposit Box
- Seating Area
- Separate Shower/bathtub
- Slippers
- Smoke Alarms
- Spanish
- Staff Trained In Safety Protocol
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Valet Parking (charges May Apply)
- Vending Machine
Recent Reviews
Positives:
The hotel was clean and the room was nicely appointed.
Review
I’m glad I chose the...
Positives:
Customer service could be better
Negatives:
The area
Review
Good
Positives:
The front desk staff was nice.
Negatives:
We went over the weekend for a conference. When we arrived, there was a board that said to make reservations for Saturday meals. We signed up, but they said it was just a head count. Next we went to our room and our door didn’t work. We had to wait outside our room for a good half hour, making us late to our conference. The room is in obvious need of touch ups. Chipped paint, ripped leather on the chair. Extremely flat cheap pillows. The WiFi on the tv did not connect the entire weekend. In the bathroom- when we turned on the bath, a bunch of dust/dirt came out, and the bath tub and the sink were barely draining the whole time.
Saturday we went to the restaurant for lunch. We were maybe the 10th couple in line and waited about half an hour to be seated. We ordered 2 burgers right as we sat down since we were in a hurry. Our drinks came quickly but the food never came. We waited for an hour and asked our waitress twice if the food was coming while watched many tables that came after us be served. She kept telling us “they are putting it on the plate”. Finally we just had to leave to get back to our conference.
Review
Terrible, maybe try the Hilton...
Review
Superb
Review
Superb
Review
Superb
Positives:
The view and room was nice
Negatives:
A lot of money
Review
Good
Positives:
Friendly staff. Delicious breakfast.
Negatives:
Pool was being renovated and was closed.
Review
Very good
Review
Good
Positives:
It was in walking distance to Blue Cross Arena.
Negatives:
The room was close to the elevators. They were very loud. The elevator noise was like nails on a chalkboard x 3 (3 elevators). One of the reasons I booked that hotel was for the hot tub and pool. I have a health problem with my joints and muscles. A hot tub gives me some relief. The hot tub and pool are being renovated. It looks like a big renovation that is going to take a long time. They need to have that information posted. If we would have known that we would have booked another hotel. We talked to the desk clerk she informed us because we booked our stay through Booking there was nothing she could do to help us.
We went to a restaurant in the Hilton next-door to the Hyatt for dinner. They had wonderful food and was very helpful with information about the area. Everybody there was so helpful even though we weren't staying there. We will stay at the Hilton next time.
Review
Disappointing
Review
Very good
Review
Very good
Positives:
Location
Negatives:
The pool was not working, the corridors smelled of cigarette and weed smoke.
Review
Passable
Review
Good
Positives:
Nice hotel in the middle of town in walking distance to lots of activities
Negatives:
Nothing
Review
Very good
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