Best Western Plus Cary - Nc State

Negatives: no hot water , lock to the room barley worked , everytime someone came through the back door from outside my door shook , room right by the exit door , no shower cap , jacuzzi tub didn’t work

Negatives: I stayed Tue 3/19/24. Checked in around 530p-6p, for an overnight stay while my daughter attended a concert. Sadly, we checked out around 1130p and drove the 4 hours back home due to our experience. The property is not what I expected and felt unsafe. Complaints: The entry door to the building was broken. Hallway smelled like pot. Room smelled like pot. I opened the window and door for fresh air to come through and tried to fix that myself. The room door itself would not stay locked. I unpacked. The ironing board was missing and so was the blow dryer. The smoke detector was missing in the bedroom. The dishwasher was dirty and looked moldy. The AC filter was filthy and my daughter and I have allergies. The toilet was continually running. I turned the TV on and sat down to do some work. The internet was spotty at best, so I had to use my hotspot. The pot smell started seeping back in. Around 7ish someone banged on my door- I didn't open up. I asked who was there and no one answered- just banged again. I heard whoever it was walk away. Someone banged again about 3 minutes later- I still didn't open it up. No one answered when I asked who was there. They tried the handle a couple of times and then I heard whoever it was walk off. I called the desk to report and the young lady who answered said we were not in a bad neighborhood and they had not ever had that happen before. She said she could walk the hallway and see if she saw anyone, but I had already opened the door and looked and didn't see anyone. I almost called the police but decided not to. She also said the hotel was booked so she could not move me due to the smell or the constant toilet noise. I got off the phone upset, but thought it's only for the night. Then I used the restroom and the toilet overflowed. The lady at the front desk said that there was no one from Maintenance on the property. I saw the plunger under the countertop and fixed it myself.

Negatives: Smell. Broken

Negatives: There was no room maid service on 3 of the days. They did take used towels the first day and did not replace them. The toilet was not working correctly for 3 days despite notifying the front desk.

Negatives: Not really

Negatives: Hotel could use some upgrading. Side door didn’t lock. Pool didn’t seem useable.

Negatives: There was bugs in the room. Pretty sure it was fleas.

Negatives: Breakfast was not good rooms small

Negatives: The original room we stayed in, started having a roof leak and got our stuff wet