Canopy By Hilton Charlotte Southpark
4905 Barclay Downs Drive
Charlotte, NC 28210, US
Charlotte, NC 28210, US
Pet guests are welcome at Canopy By Hilton Charlotte Southpark. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
Book Now from $152/night
About This Property
Located in Charlotte, a 15-minute walk from SouthPark, Canopy By Hilton Charlotte SouthPark has accommodations with free bikes, private parking, a fitness center and a shared lounge. Among the facilities of this property are a restaurant, room service and a 24-hour front desk, along with free WiFi. The property provides a concierge service and luggage storage space for guests. The rooms at the hotel come with air conditioning, a seating area, a flat-screen TV with cable channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Some rooms contain a kitchen with a fridge, a dishwasher and a microwave. At Canopy By Hilton Charlotte SouthPark the rooms include bed linen and towels. An American breakfast is available each morning at the accommodation. There's an in-house bar and guests can also use the business area. Freedom Park is 4.4 miles from Canopy By Hilton Charlotte SouthPark, while Mint Museum of Art is 4.7 miles from the property. The nearest airport is Charlotte Douglas International Airport, 6.8 miles from the hotel.
Pet Amenities
Canopy's “Paws in the Neighborhood” pet program provides pet guests with a welcome package upon check-in. This thoughtful gift includes dog treats, potty bags, a plush toy, cinch bag, as well as a "concierge list" of dog-friendly things to do in the area. Plus, pet guests are provided with their own comfy bed in their guest room. Pet bowls, placemats, and “four-legged guest of honor” door hangers are provided as well!
Room Types
1 King Bed room (refundable)
2 Queen Beds (refundable)
2 Queen Bed Hearing Accessible (refundable)
1 King Bed Premium Room (refundable)
2 QUEEN BED PREMIUM ROOM (refundable)
2 Queen Mobility Hearing Accessible Roll In Shower (refundable)
1 King Suite Premium Hearing Mobility (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
12:00PM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Access To Health Care Professionals
- Air Conditioning In Public Area
- Bar
- Body Thermometer Available
- CCTV Security In Common Areas
- Cashless Payment Available
- Cleaning Products Available
- Coffee Shop
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Invoices
- Kid-friendly Dinning
- Kitchen
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Taxi Service
- Temperature Check For Guests And Staff
- Valet Parking (charges May Apply)
- Wheelchair Accessible
Recent Reviews
Positives:
It was conveniently located to every where we went. The clerk did take care of the noise complaint but will not be returning.
Negatives:
The hotel room carpet was stained all over. The walls are paper thin. we could hear our neighbors conversations in the next room. They came back at midnight being loud & we did not get a good nights rest. Poorly made hotel. Little hairs on the floor.
Positives:
I loved the overall esthetic of this hotel. It was contemporary modern and located in South Park away from the main intersection of the mall. The hotel is within walking distance of fine dining and shopping but tucked away from the Main Street. Staff
Negatives:
The only negative I would point out was the construction in front of the building and confusion of which parking garage to use. Also the main doors to the hotel were not automatic opening which made it difficult to pull open when brining in luggage.
Negatives:
Bed was very soft, personal preference.
Positives:
decor is wonderful... layout of room is so pleasing. Very very clean. Beds and linens are incredibly comfortable.
Positives:
I absolutely love the staff. They were truly the stars of the trip. Please give turn raises. Stat.
Negatives:
The bathroom couldve been cleaner.
Positives:
One of the standout aspects of our stay was the exceptional customer service. The staff was attentive and went above and beyond to cater to our needs. The design of the hotel room itself was also quite nice - it was clean, inviting, and had a certain charm to it. The shower in particular was a highlight and provided a great experience
Negatives:
However, there was one issue that really disappointed us and ultimately made it unlikely for us to consider staying at this accommodation again. The air conditioning in the room was motion activated, with the thermostat set at an ambient temperature of 72 degrees. Unfortunately, my husband and I prefer a slightly cooler environment, around 68-70 degrees, which we were unable to achieve due to the lack of control over the AC.
Review
"Stunning Design, Exceptional Service, but a Deal-Breaking AC Issue: A Mixed Staycation Experience"
Positives:
We loved the walk in shower. The room was modern, comfortable and smelled fresh/clean when we walked in. We really liked the built ins as you walked in it made a great place to sit luggage up of the floor which made it great when getting ready for the day not have long to lean over and acting though your bag.
Review
Great Stay!
Positives:
Smell, staff, location, on site restaurant
Negatives:
First room had dirty sheets and trash under the sink and then got moved to a second room and the shower had hair and trash in it
Review
$250 a night its worth it, my last time staying there
Review
This guest did not leave comments about this hotel.
Review
Perfect
Review
Perfect
Positives:
Design of hotel was nice. Rooms were a decent size. Bathroom was nice. Shower was good. Dog friendly which I appreciate though I didn't have a dog with me. Desk staff were friendly enough but understaffed and didn't seem to know how room service worked or even if it was available. They referred me to the dining room but dining staff didn't know either. So much for that.
Negatives:
I was looking for a hotel in the area with room service for an early breakfast as we had to leave early for work. The hotel advertised room service but staff couldn't tell us how to order. No info in the room. There was no info on how to control the lighting in the room. Had a reading light left on all night directly over the bed. Had to wrap a few towels around it. Telephone didn't work. Breakfast was advertised at 6 but server said it wouldn't start until 7 which was too late for us. Bed felt saggy (too soft). Restaurant lighting was too bright - like a cafeteria. Not very relaxing. Only one server working in the dining room at night and for breakfast. Only one staff working at check in. Dining room table wobbled worse than any cheap diner table.
Review
Nice looking place but not user friendly. Is this a trend toward "self service" hotels?
Positives:
Modern design, cleanness, friendliness of stuff.
Negatives:
Housekeeping services were booked with front desk for Friday and Saturday; unfortunately the service was not performed on Friday.
Review
Superb
Positives:
Ambiance, Decor, Location, Staff
Negatives:
N/A
Review
Excellent
Positives:
Clean room
Negatives:
Rude overnight auditor, room temp wouldn't get cooler.
Review
Good
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