Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
5400 John Q. Hammons Drive Nw
Concord, NC 28027, US
Concord, NC 28027, US
Pet guests are welcome at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa. Pet fee is $75/stay (1-4 nights) $125/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Dogs and cats are welcome.
About This Property
Centrally located near Interstate 85, the Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa features exceptional amenities, including a full-service spa and a delicious restaurant and is located near area attractions and major corporate offices. The Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa features spacious all-suite accommodations furnished with microwaves, refrigerators and high-speed internet access. The hotel also offers an on-site fitness center and an indoor swimming pool. Thoughtful amenities at the Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa include a free daily cooked-to-order breakfast and a free evening reception. Guests can also enjoy on-site dining at the Rocky River Grille for lunch and dinner. A number of major corporations such as IBM and Sysco are located close to the Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa. Lowe's Motor Speedway along with a number of shops and restaurants at Concord Mills Mall are also only moments away.
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Check in / Check out
Check in time:
4:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Access To Health Care Professionals
- Air Conditioning In Public Area
- Airport Shuttle (charges May Apply)
- Allergy-free Rooms Available
- Alternative Meal Arrangement
- Balcony/terrace
- Bar
- Body Thermometer Available
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Coffee Shop
- Coffee/tea Maker
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Doorman
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fireplace
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Breakfast
- Free Face Masks
- Game Room
- Gift/souvenir Shop
- Golf Course
- Grocery Delivery
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hair/Beauty Salon
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hot Tub/Whirlpool
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Internet Access (charges May Apply)
- Kid-friendly Dinning
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Massage Services
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Shuttle Service (charges May Apply)
- Sofa
- Spa Services
- Spa/sauna
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Taxi Service
- Vending Machine
- Wheelchair Accessible
- Wi-Fi Available In Public Areas (charges May Apply)
Recent Reviews
Positives:
The stay was a great location. I always enjoy the spa. The room was clean and fresh smelling and very bright! The kids had a GREAT time swimming in the afternoons at the indoor pool. The staff is clearly stressed, but doing the best they can an helping one guest at a time. I appreciate everything they do! From bringing extra towels and hand clothes for my crew to showing me where the extra blanket was (already in my room!...LOL). I have visited this location several times and will continue to come back!
Negatives:
I have noticed some quality issues since beginning to travel again after COVID. I realize that staffing is short and finding competent, qualified people to do important work such as upkeeping a hotel is difficult. I would say it is more than a structural quality problem. Walking into the hotel, I can feel the shift in atmosphere and happiness of the staff from even a year ago! Employees don't seem happy to be there right now and it makes me wonder what is going on in the background. Another thing that has changed is that parking at the hotel now costs $8/night. This is something that used to be included in the stay. This will make me re-think staying in the future, but I will continue to visit the spa. We also did not have a great experience with the food at breakfast or restaurant in-house. Everything was very bland and, unless you got a fresh-made omelette - cold. Maybe it was just a bad, short staffed kind of weekend, but my last couple of stays, it seems like they are just going through the motions there.
Review
Going through the motions.
Negatives:
Front desk staff was extremely rude.
Positives:
The location was great for the visit.
Negatives:
The pull out sofa bed had a very dirty, stained, and worn out mattress. Half of the wall switches for lights didn't work. The controllers for the TVs barley worked.
Review
Disappointing
Positives:
I liked the breakfast but I wish kid’s weren’t serving themselves because they were kind of unsanitary.
Negatives:
I wish the pool was clean that was one of the reasons why we booked this hotel.
Review
Breakfast was good but kids...
Positives:
Love it. Just need room cleaning daily
Negatives:
The fire pit
Review
Very good
Positives:
The room was very spacious and clean. Lots of attention to detail in presentation. The pillows and bed were super comfortable. Overall was much nicer than I expected. Grand lobby with atrium was amazing.Complementary happy hour drinks were nice bonus!
Negatives:
Check in staff couldve been a little more friendly, but she was professional.
Review
Good
Positives:
The breakfast was amazing, the amenities were a nice addition.
Negatives:
The pool was closed down during our stay and that was one of our main reasons for booking the hotel
Review
Very good
Review
Good
Positives:
Location, staff , breakfast, cleanliness
Negatives:
The beds were lumpy and not comfortable
Review
Very good
Positives:
Breakfast was amazing staff was great Chef fantastic
Negatives:
Our first room had bad oder
Review
Amazing
Positives:
The front desk was absolutely amazing, everyone was so sweet and just fun. Had great conversations and now I feel like we are friends
Negatives:
N/a
Review
Fun, and just amazing thank...
Positives:
I thought the omelet was the best part of the breakfast! I like the room was spacious for our stay!
Negatives:
I ask for cups, that I didn’t receive because an employee said, “I’m about to get off, they will bring them!”
Review
In overall, it was a...
Review
Exceptional
Review
Exceptional
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