Candlewood Suites Cleveland South - Independence

Negatives: Nothing hr the was great.

Negatives: everything was great no complaints

Negatives: The hotel staff seemed mostly unavailable and not very welcoming. While my personal check in was pleasant, I witnessed another guest’s encounter with the staff and she was not very pleasant. The guest had a lengthy question and the attendant seemed to be frustrated and impatient. My check out process was annoying. The staff attempted to run my card a second time at check after I had explained I paid when i arrived 3 days prior. The was a break down in communication and instead of attempting to Deescalate the situation, the gentleman attendant became condensing and passive aggressive. I get things happen but this staff really needs to step up their customer service. Simple pleasantries go a long way. No one asked about my stay, just very transactional encounters.The issue was finally resolved but when I walked away from the desk I could here then speaking negatively about me. It just seemed petty over all. As far as the room, it was mostly clean but there were a pack of condoms ( un opened) left over in one of drawers ( I’m glad the previous guests practiced safe sex lol) and the cup holders on the desk was not thoroughly cleaned. It was good but could have been better especially for the price. The position of the hotel is awkward so my second floor view was the roof of the conference center and the hvac unit for the whole building. The walls were thin so I could hear other guests and activities from the conference room I was behind. I also think it’s odd that the rooms aren’t clean and you have to ask for fresh towels while it was nice to be notified it’s just comes off a little lazy. The bed was ok the pillows were meh. I’ve had better and won’t be back. The location and parking were also awkward, had I not checked out the hotel in advanced I would be very confused.

Negatives: I didn't like yall over charge me 13000

Negatives: Nothing!

Negatives: It’s difficult to drive up to the office and turn around because of the small area. Very little parking close to the front. There was no breakfast available because of a conference in the Holiday Inn which is connected. They even ran out of regular coffee in the lobby one morning, with none available.

Negatives: Hidden behind event center, parking is weird, bathroom was not very clean, hair in bed sheets, hallway smelled bad