Holiday Inn Express Hotel & Suites Astoria

Negatives: We requested to check in between noon and 1:00 p.m. and were told that check-in was at 4:00 p.m. The previous tenant was to check out at noon and with cleaning the soonest we could get in would be 2:00 p.m. They took my cell number and said they'd call. They never called and we waited in the parking lot in our car in the pouring rain for about an hour and finally checked and got into our room. Also, we were told three different ways that we were to pay and two different prices.

Negatives: Terrible, unhealthy breakfast.

Negatives: The pool was closed. The exterior doors were all broken. The vending machines were removed. The hot tub was cold and dirty. Not at all worth the price for a slightly dingy hotel.

Negatives: Didnt get the room I paid for.

Negatives: No

Negatives: The facility is run down compared to other Holiday Inn Express. They are in the process of remodeling. Elevators were not working some of the time. Unfortunately, for both the homeless and the motel visitors, on the path behind the hotel there are many homeless people, some sleeping under the bridge. The birds on the bridge which is an environmental problem causing the deteriorating of the bridge paint, either were causing us allergies when windows were open or the room which was to be pet free was not. We both had allergies and the problems were exacerbated when we entered the room. They lamp on the left side of the bed would not turn off and had to be unplugged to turn off.

Negatives: First, after receiving my card and parking pass, we went to the room but I had looked at the number on the parking pass by accident and went to that number room down the hall. So my key shouldnt have worked, but it did! So we were in that other room unpacking when I saw the key card holder showing the proper room number. Why does the key work for multiple rooms? Does it work for all rooms? Reported it but nothing was done, didnt want to make a scene. But seems like a security issue to say the least. Pretty rough part of town. The East end of the Astoria boardwalk may have been a much nicer area to stay. Breakfast was not as good as other hotel breakfasts but ultimately was OK. The other thing I didnt like was that upon entering BOTH of those rooms, they were both set to cooling and quite cold. When I changed it to heating and to normal room temperature it sets off a ton of dust and gross dirty smell from the heat pump unit. It went away after 30 mins or so but still. Kind of weird. Room was tight and small for double queen, small windows. Dated decor.