Suncadia Resort a Destination by Hyatt Residence

Negatives: Resort was under construction which made many areas not available including the main areas of the hotel and the restaurnt, bar, coffee shop, and gift shop.

Negatives: By chance, we feel lucky to have booked a room at The Inn as we didn’t realize The Lodge was under construction. While the rooms at The Inn were nice and spacious, two full size beds were kind of small for two adults, one teen and an almost tween. The beds were also not very comfortable. The mattresses were saggy and not the quality we expected at a nice resort with resort prices. It was disappointing to miss out on other amenities at The Lodge due to the renovations—restaurant, coffee shop, etc. The kids were looking forward to the “game room,” but decided they were too old for the bouncies. And while there were other options available, we felt like it was overpriced and not worth it so we went swimming instead. Ping pong tables, board games and cornhole should be free in our opinion.

Negatives: Not clean the room

Negatives: My stay at Suncadia was a nightmare. Not only was I charged an amount of $896 for just two nights, but I discovered an additional unauthorized charge of $1038 on my card shortly after checking out. When I reached out to the hotel, they blamed Booking.com for the extra charge and provided an incomplete receipt with no letterhead and the merchant's name. I shared the incomplete receipt with Booking.com who requested a more detailed invoice from the hotel. Despite multiple attempts to contact Suncadia via email and phone, they have failed to respond and provide a detailed invoice, showing a blatant disregard for customer service. The lack of transparency and accountability from the hotel management is disappointing and frustrating. I strongly advise potential guests to avoid considering accommodations at Suncadia, due to its exceptionally poor customer service.

Negatives: Main bathrooms near the breakfast area needs more cleaning to be done. The prices were a little higher than I expected.

Negatives: it’s falling apart. Showers in the apartment were broken and the shower head came off the wall, elevator was broken, carpet under the bed was dirty and loaded with dust, spa mineral bath was broken, slides at indoor pool were out of service, they are renovating lodge restaurant and was noisy and had to leave the lodge and drive to nearby property restaurant. Restaurant food was good but expensive for what it was. For price of a stay, I would expect much better

Negatives: Pricey, water was cold in the suite for showers, no water bottles in suite, one working elevator

Negatives: There's only one working elevator during our stay. Not much dining options available. One in house restaurant is under renovation but you can order room service from there. The only restaurant open at the time of course gets so busy that you have to wait a while before getting served.

Negatives: The property is under construction. The rooms were cold and really far away. The staff was absentminded, very unhelpful. Bathrooms were huge and cold, the bathtubs were tiny. Free parking only outside (-4°F), garage parking at additional cost.

Negatives: See above.