Tru By Hilton Edmonton Windermere

Negatives: Perhaps extend breakfast time to 9:30 am.

Negatives: My wife is injured and has to walk with crutches and was in a lot of pain. We booked a room that was as close to the door, instead they were going to give us a room way down almost to the end of the hall. I said that it would not due, and after the girl gave us a room close to the elevator on the third floor. I asked if they had a wheel chair and to my surprise they did not, instead I had to listen to a long lecture on how all the furniture and the architecture had to be what was dictated by Hilton and they were not allowed to change anything. So after I got my wife upstairs I went to the store and got a bottle of wine and I asked if I could have two wine glasses. The answer was a no. I then asked if I could have two water glasses again the answer was no. So paper cup it was. After we left I checked the bill and they up charged us for the new room. When I called to complain the man on the phone who claimed to be the supervisor was incredibly rude talking over me every time I spoke, and he gave me the same lecture as the first guy culminating in him banning us from the hotel, and did I mention that my wife and I are seniors. I'm not worried about being banned, We will never stay in a Hilton Hotel again.

Negatives: Most ridiculous hotel policy regarding pet-fees. Never experienced such ever before. Turnover policy is much more important as the customer’s satisfaction. I booked a room for one night in this “pet-friendly” hotel, send out an email, we would bring our dog. After cancellation time expired, the hotel replied by messaging the pet- fee they charge is $$75! I called directly to cancel the booking, hotel refused because time expired. I explained in detail why this policy is far away from reality and proposed a normal fee of $25, hotel declined. $75 cleaning cost for 7,5sq mtrs vinyl (labor rate maybe $17,50) means somebody could polish 5hrs the 7,5sq mtr floor! Insane. Better to say: you are not pet-friendly hotel. Or mention in your advertisement this ridiculous amount! Furthermore: small room, no ventilation, no tea / coffee machine, bed mattress in poor condition, weak pillows, shower needs 10min to get on temperature and a limited quality breakfast. I escalated my complaints via reception to manager to general manager, was promised to be called back, however until now no reply! I uploaded a photo of the hotel statement, where they go for absolute customer satisfaction. NOT! Also attached a photo of a hotel which understands customer satisfaction. For me Hilton is a NO-GO, because of lack of managers feedback or refund, as frequent traveller, I will avoid Hilton from now on. Please pet-friends stay-away here! For all other travellers: there are better alternatives.

Negatives: The staff was rude, did not smile or say good morning or have a good night, I called front desk for towels and I was told to come to the front desk and get it myself. The building is not sound proof, we heard EVERYTHING. There were no cups by the water fountain or at the 24hr complimentary coffee/tea bar. Save your money, do not stay here.

Negatives: Price

Negatives: Na

Negatives: - No coffee in room - The bathroom fan didn't work - No body wash in shower, but a body lotion instead - automatic blinds weren't fully working - No bedside lamp - Very noisy people above. Should not have been able to hear their footsteps - Breakfast should have more protein variety. Scrambled eggs and sausages both mornings was disappointing. If sausages are all you serve, then you should offer up more variety of sauce, like Cheez Whiz or HP Sauce or biscuits and gravy like they serve in US. - Wooden cutlery is a big, fat fail for me. They are disgusting to use. Invest in stainless cutlery and wash them.

Negatives: A bit more selection would be nice

Negatives: Some of the pillows were pretty clapped out and should be replaced. The soap and lotion are in large squeeze bottles, pumps would be better. A hot tub would've been nice.