the DOUGLAS Autograph Collection
45 Smithe Street
Vancouver, BC 0R3, CA
the DOUGLAS Autograph Collection welcomes four-legged guests at their pet-friendly accommodation. The pet fee is CAD $50 per accommodation, per stay. The number of pets allowed is 1. Pet weight limit is 15 kg. *Dogs and cats welcome.
About This Property
The DOUGLAS, Autograph Collection is located in the downtown district in Vancouver, 984 feet from BC Place Stadium. Dining is available at one of the 8 diverse restaurants and lounges. Each room offers air-conditioning and select views. A private bathroom includes a luxurious glass shower and free toiletries. This Vancouver hotel also offers a 30,000 square feet rooftop park, casino, and a fitness center. You will find a 24-hour front desk at the property. The DOUGLAS, Autograph Collection is 1312 feet from Rogers Arena - Formerly GM Place. The nearest airport is Vancouver International Airport, 8.4 mi from the DOUGLAS, Autograph Collection.
Check in / Check out
Check in time:
Check out time:
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Accessibility Meeting Spaces Available
- Accessible Parking
- Accessible Registration Desk Available
- Accessible Rooms Through Interior Corridor Available
- Accessible Rooms With 32-inch Wide Door Opening Available
- Accessible Route To Business Center
- Accessible Route To Fitness Center
- Accessible Route To Guest Rooms
- Accessible Route To Spa
- Accessible Route To The Registration Desk Available
- Accessible Vanities Available
- Adjustable Height Hand-held Shower Wand Available
- Alarm Clock
- Assistive Listening Devices Provided For Meetings Available
- Audible Alarm
- Bathtub Seats Available
- Bathtub With Grab Bar Available
- Car Rental Available
- Concierge Services
- Currency Exchange Service
- Daily Disinfection
- Daily Housekeeping
- Deadbolt On Doors Available
- Electric Vehicle Charging Station
- Electronic Room Key
- Facilities For Disabled Guests Available
- Fitness Center
- Flashing Door Knocker Available
- Food Delivery
- Free Wi-Fi
- Hair/Beauty Salon
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hot Tub/Whirlpool
- Hygiene Certification
- Internet Access In Public Areas
- Lowered Electrical Outlets Available
- Main Entrance
- Massage Services
- Mobility Accessibility Available
- Non-slip Grab Bar Available
- Non-smoking Property
- On-site Accessible Restaurants/lounges
- On-site Parking
- Parking Available
- Physical/social Distancing Guidelines
- Poolside Bar
- Protective Screen Or Physical Barriers In Appropriate Areas
- Roll-in Shower Available
- Room And Suites Access Through Exterior Corridor
- Room Service
- Safety Chain And/or Latch On Doors Available
- Shops On Site
- Staff Trained In Safety Protocol
- Toilet Seats At Wheelchair Height Available
- Valet Parking
- Visual Alarms
- Wheelchair Accessible
Reception staff extremely friendly and helpful
Bar not open very night. Closed for private function another night. Never sure when it would be open. Not all staff friendly. Frosty greeting at reception on night it was closed for private function when we asked why.
Asked for hairdryer (would think they should be in rooms) took an hour to get it. Staff apologetic but still........
Good stay not perfect
I really liked the interior decoration of the room - modern, clean and artful. Room was well-equipped with a coffee machine, bathrobes, slippers and everything you would expect of a 5-star hotel. The service is absolutely fantastic - from the front desk to housekeeping. Made some requests during my stay and the staff were always polite and helpful. An amazing experience. Would definitely stay on my return to Vancouver.
The decor was stunning, the staff was amazing, the localization was perfect and we didn't even get to try all the services and facilities of the complex within our stay.
We felt like royalty
The room was modern and well equipped.The bed was very comfortable.Everything was perfect.
amazing and luxurious, felt like royalty
would definetly come back
The staff was very kind, the bed was very comfortable.
I wish there was a mini fridge, and one of the lamps in my room was damaged.
The location was convenient to get around on foot and the property is well kept. The rooms feel comfortable with a nice bed and large television. The shower was very nice. I appreciate the quickness of the elevators, the doors open and close without delay. The fitness center is spacious and updated.
The noise. the rooms look as if they would be good at keeping noise from coming in/going out, however this is far from reality. An important FYI for those who do not know, this hotel is pet friendly, and it is also attached to Vancouver's only casino, so guests will likely be staying out late. The first night we arrived, it was late and we wanted to go to bed, unfortunately, a guest staying in the room across the hallway from ours decided to bring their small dog and abandon it in their room while they gambled the entire night. The poor dog was screaming in the room from midnight to well past three a.m.. I called the front desk to complain, however the Douglas front desk is only available for certain hours, and after hours concerns must go to the Marriott front desk next door. I went down to the Marriott and explained the situation but there was little they could do given the hotel was fully booked and there were no other rooms available away from the dog. Once three a.m. rolled around and the dog had kept me up, I decided to go down and demand they do something about it. They were able to find another room on the floor below for us to sleep in for the remainder of the night but the damage was already done, and I was exhausted for my work conference at six a.m.. I appreciate there are travelers who bring their pets with them, however I would have expected stricter animal policies from an expensive hotel such as this. They told me travelers with pets must sign an agreement that the animal will not be left unattended but clearly this agreement is more of a guideline and there are no repercussions for leaving your dog unattended the entire night, . The hotel did compensate me for the restless night, but given I did not sleep, it was the least they could have done.
Comfortable rooms but minimal sound...
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.