Four Points By Sheraton St. Catharines Niagara Suites

Positives: Close to where I needed to be. Lots of space and great parking.

Positives: The location is outside the center of St. Catharines, just across the street from Brock University which I liked a lot. There is a large free parking just outside the hotel and a beautiful park nearby. The hotel inside is full of light and nicely furnished, and rooms are spacious, with separate zones for sleep and work. Spacious, clean, and comfortable restaurant. We liked the food.

Positives: Good sized room, clean and modern, lots of parking

Positives: Paid exorbitant rates for a room that should cost a 1/3 of what I paid. I had to have a room as I was in-town for a funeral. I arrived at 8 p.m. consistent with my reservation. I was advised we were upgraded to a suite. Reception didn't tell me it was a handicapp room with spartan countertop space in the bathroom, an unadjustsble shower head that was 4 feet from the floor and no hot water in the morning for showering or shaving. On top of that, while it was remedied when I left the hotel levied hold charges, on top of the full room charge for two nights, upfront totaling more that $1,300 CDN. When I inquired about 1st U was told it was a mistake to charge a hold fee that high and tge I was told that someone had levied a late charge in error.

Positives: Breakfast was good. The staff at the restaurant were always happy to cater to my requests. A special thank you to Tina and Brooke at the restaurant. Facilities were good and I like the proximity to Brock. It makes it easy to visit my son.

Positives: great location and facilities

Positives: The hotel was lovely, very clean, and the room was fantastic. We were upgraded to a suite, which was fabulous. The breakfast was excellent, and the staff was super attentive.

Positives: Excellent location close to Brock University, comfortable beds, parking included.