Microtel Inn & Suites by Wyndham Eagle River/Anchorage Are

Negatives: Out dated/dirty. Booking.com falsely advertised the rooms- I double checked our booking and it said one could accommodated 4 and the other 2…..when we showed up each room accommodated 2 so our son slept on the floor. No other rooms were available and I have been unable to “Talk” to anyone at booking.com

Negatives: Our room reeked of pet urine.

Negatives: Not enough plugs in the room.

Negatives: The inside of the facility reminded me of a college dormitory. This was the perfect example of minimalism. The breakfast was just enough, but did not include many options. The rooms were small and not especially well lit. I know it was Alaska, but the rooms were not air-conditioned. There was a ceiling fan and a floor box fan. For the price paid, there was not much value.

Negatives: I checked into the Microtel in Eagle River and asked specifically for a ground floor room. The woman at the front desk was able to accommodate that, which I appreciated. However, the room we were given had an overwhelming odor of dog urine, mixed with what smelled like an attempt to cover it up with heavy air freshener. It was unpleasant and impossible to ignore. We returned to the front desk to ask for another room. The same woman jokingly called me a “pain in the ass.” While we both laughed, I couldn’t shake the feeling that she meant it at least halfway. She then reminded me—smugly—that this is a pet-friendly hotel. I told her that was fine with me, as I’m a pet-friendly guy myself (I have two dogs), but I also don’t let them urinate in my house. Instead of being helpful, it felt like I was being punished for asking. She moved us to the top floor, which wasn’t ideal, and that room still had a noticeable dog urine smell — not as strong, but still very present. I get that pet-friendly hotels come with some challenges, but there’s a big difference between “pet-friendly” and “unclean.” At a minimum, rooms should be properly cleaned and odors addressed before guests arrive. Sadly, this experience didn’t meet even basic expectations for comfort or hospitality

Negatives: Heat was up in hotel hotter than outside in summer. Too hot and the staff didn’t check or use the preregistration we had asked for first floor 2 days prior and they don’t assign room till day of and didn’t give us first floor when we paid for room 9 months ago. Breakfast has no meat.

Negatives: This place is absolutely disgusting!!

Negatives: Location

Negatives: The room was disgusting. It smelled bad and looked like it had not been cleaned. It looked like there was urine on the bed skirt. The blankets had stains all over them. We ended up asking for a refund. Staff was great, room was not.

Negatives: The kid staff had a big mouth talking back to me the customer and kicked me our of there motel then a year later I tried to stay there and they let me stay twice then the younger girl said I couldn't stay there no more because of a issue last year, so the owners son talked to customers anyway he wants then when you confront him on it and not put up with his mouth they band you from staying there tell that dude to shut his mouth and treat customers with respect

Negatives: Rooms are too warm, no coffeemaker, refrigerator or microwave in room ( refrigerators are in suites only)