Holiday Inn and Suites Phoenix Airport North

Negatives: There was a horrible high-pitched noise that permeated our room. we asked to be transferred to another room but were told there was none availabile. In addition, the television in the living room did not work.

Negatives: We enjoyed our stay very much!

Negatives: Where do I begin… we arrived around 2am after a 5 hour drive from CA, we were 4 adults and 2 children total. I waited at the front desk for almost 10 mins just to check in. When it was my turn, the front desk clerk did not say anything to me just “name, ID and credit card”. After the clerk gave me the room key, I asked if it was the suite with 2 queen beds and a sofa bed, she replied “no that room is no longer available, we only have a room with 1 king size bed” I began to get upset because I had called earlier that day to confirm my reservation. The clerk grabbed the night manager, after the clerk explained what happened, she simply just said “there is nothing I can do, that room is no longer available” I explained to her “there is a total of 6 people, how do you expect us to all sleep in one bed?” What upset me the most is that they did not show any empathy or even tried to apologize for the inconvenience. I expressed to them that the least they can do is provide another room for the other 2 adults, at first they were being super hesitant about giving me another room, they were acting like there was nothing else available. After searching they were finally able to locate an extra room. When we grabbed our stuff out of our car, they didn’t tell us where the elevators were located, we asked a couple times for directions, they just pointed outside the doors. We walked around for 5 mins looking for it. In the morning, we were not informed that the breakfast ended at 10am, keep in mind we had paid extra for their breakfast. My in-laws were able to grab us a plate of food, when my MIL informed the server that we were on our way down, he responded very rudely “I’m closing the doors at 10am”. My MIL did not appreciate his tone and asked to speak to a manager, the server responded “I am the manager and I’m locking the doors”. Holiday Inn has been my go to hotel for all my travels but after this experience, I will not be returning.

Negatives: The room was very dark and kind of musty. The couch had stains on it. The sheets brought up for the fold out couch were threadbare. The bathroom was kind of dirty.

Negatives: Customer service is non existent, you are expected to go through AI directed chat that are completely inadequate nor do the address your problem but want you to chose from a drop down list. I guess that is what you can expect from a large corporation that choses AI over people.

Negatives: Our room was next to 24th St., making it noisy from road traffic.

Negatives: What I didn’t like about the place was the first room we were in the carpet was wet. We had to be moved to a different room. Had a very bad humid like wet smell. The floors were super hot . I feel like that property has a lot of water damage. A lot of humidity caused my asthma to act up ended up at urgent care after leaving due to asthma.

Negatives: The pull-out sofa bed was not comfortable, and the extra blankets could be updated and softer . And the restroom sliding door could use a lock .