Grand Hyatt Scottsdale Resort

Negatives: too much construction, walking like a maze, weak food choices almost everything was closed, no warning about major work being done and had to drive to get a good meal!

Negatives: “I had an extremely disappointing stay at the Hyatt in Scottsdale. The hotel was under renovation, which severely impacted the overall experience. The service was terrible—there was no staff available at the pool, and breakfast was served in a conference room, which felt far from the standard you’d expect. The in-room dining menu had very few options, leaving much to be desired. To make matters worse, check-in begins at 4 p.m., and check-out is at 11 a.m., severely limiting the time guests can fully enjoy the hotel. Many of the pool services only start at 11 a.m., so for us, staying just one day, the experience was hardly worth it. For the price and the Hyatt name, I expected much better. I definitely wouldn’t recommend staying here during renovations.”

Negatives: The hotel was completely under construction, lobby was closed, had to ride an elevator up and then walk and then down, very confusing, I saw 2 other guests getting lost and we all had to go to the “front desk” (there was no front desk just tables amongst the debris) and be taken to our rooms. Then in the morning the noise from the workers began early. They should not be open during construction!

Negatives: Construction. Everywhere. The entire hotel was torn apart. It was ugly on the inside, not to mention, we were woken both days by loud construction. Would definitely not recommend.

Negatives: Everything could’ve been better the pool Was down until Saturday! The bar close at 5 the pool close at 11! All the renovations going on the hotel could’ve knocked prices down for u to get woke up at 6 am

Negatives: There is a lot of construction going on. It can be a little overwhelming. However the you have a glimpse of whether they want it to resemble once construction is completed.

Negatives: was told on booking small amount of renovation work would be carries out it was major renovation project work man started work at 5.30am till some times 4.30pm

Negatives: Staff working the pool area were not very attentive and when we asked a question was told " I will get back to you" then say this stuff member chatting in coffee shop for 20 min. Manager did apologize and let us use a cabana for the afternoon to apologize. Being a high end resort they should really train staff to be more attentive. This is not a cheap resort.

Negatives: Active and loud construction was taking place the majority of the day. One day we were woken up at 6:30 am from loud leaf blowing outside of our room and then 8:30 am with really loud jack hammering that echoed the halls. It was a maze to get to our room with big sections of the hotel blocked off. Elevators were slow and hot inside. I wish the hotel and Booking were more clear about how much construction was taking place. Had we known, we wouldn’t have booked at this time. The hotel should have stopped booking rooms until construction was finished because of how loud it was, the inconvenient access to our room, and lack of basic amenities you’d find at a resort.

Negatives: They doing reconstruction so it was loud in the morning woke us up so we left early.

Negatives: Too much construction going on. There was LOUD jackhammering going on during the day. Not many food/drink options. The cafe, restaurant and bar were in conference type rooms with limited options. We didn’t feel we were getting what we paid for. They shouldn’t just shut the hotel down during their renovation process.