Best Western Plus Surprise-Phoenix NW

13337 W Grand Ave
Surprise, AZ 85374, US

8.2 Rating | 3.5-Star Hotel |

Best Western Plus Surprise-Phoenix NW welcomes pets at their pet-friendly accommodation. Pet fee USD $30 per pet, per night. The number of pets allowed is 2. Pet weight limit is 80 lbs. *Dogs may be left unattended in room. Dog potty area nearby. Cats may be considered with prior approval.

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About This Property

Featuring 3-star accommodations, Best Western Plus Surprise-Phoenix NW is located in Surprise, 21 miles from Copper Square and 21 miles from Phoenix Convention Center. The property is around 11 miles from State Farm Stadium, 15 miles from Castles and Coasters and 17 miles from Deer Valley Rock Art Center. The hotel has an outdoor swimming pool and a 24-hour front desk and free WiFi throughout the property. The hotel offers a buffet or continental breakfast. Arizona Capitol is 21 miles from Best Western Plus Surprise-Phoenix NW, while Phoenix Art Museum is 21 miles from the property. Phoenix Sky Harbor International Airport is 24 miles away.

Room Types

1 King Bed (refundable)

1 King Bed - Free WIFI, Free Breakfast, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD $30 per pet, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$88.80

nightly

$609.54 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Good news! Before Tuesday, Jun 10th, 2025 at midnight local hotel time (in Phoenix), you may cancel your reservation for a full refund. Between Tuesday, Jun 10th, 2025 at midnight and Friday, Jun 13th, 2025 at midnight local hotel time (in Phoenix), you may cancel your reservation for a partial refund. After Friday, Jun 13th, 2025 at midnight local hotel time (in Phoenix), you are not allowed to change or cancel your reservation. If you cancel your reservation after Jun 13, you will still be charged for the full amount.

Refund Policy

Any cancellation received within 3 days prior to arrival date will incur the first night charge. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

Guarantee Policy

If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, your entire reservation will be canceled and you will not be entitled to a refund. The reservation holder must be 21 years of age or older.

Photo Policy

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These #START_PHOTO#charges#END_PHOTO# may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$609.54 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

2 Queen Non-Smoking (refundable)

2 Queen Non-Smoking - Free WIFI, Free Breakfast, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD $30 per pet, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$91.47

nightly

$627.78 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$627.78 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Accessible Queen Suite Non-Smoking (refundable)

Accessible Queen Suite Non-Smoking - Free WIFI, Free Breakfast, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD $30 per pet, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$98.13

nightly

$673.50 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$673.50 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Accessible - Suite King Bed, Mobility Accessible, Communication Assistance, Separate Bedroom (refundable)

Accessible - Suite King Bed, Mobility Accessible, Communication Assistance, Separate Bedroom - Free WIFI and Free Breakfast.
Sleeps up to 2
Free cancellation
Pet fee USD $30 per pet, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$102.13

nightly

$700.98 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$700.98 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Larger Room, Microwave And Refrigerator (refundable)

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Larger Room, Microwave And Refrigerator - Free WIFI, Free Breakfast, and Fridge.
Sleeps up to 2
Free cancellation
Pet fee USD $30 per pet, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$102.13

nightly

$700.98 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$700.98 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

2 King Non-Smoking (refundable)

2 King Non-Smoking - Free WIFI, Free Breakfast, Fridge, and Microwave.
Sleeps up to 2
Free cancellation
Pet fee USD $30 per pet, per night, plus tax.
(Pet fees are paid directly to the hotel upon check-in.)

$103.47

nightly

$710.22 total

for INF rooms

includes taxes & fees

Select

Room Details

Policies

Cancellation Policy

Refund Policy

Guarantee Policy

Photo Policy

Rate Description

Websaver - Full pre-payment required upon booking.

Hotel Occupancy Policy

All rooms booked for double occupancy (i.e. 2 adults). Accommodations for more than this are not guaranteed.

POLICY_PREPAY

$710.22 will be charged to your credit card.

Room Charge Disclosure

Your credit card is charged the total cost at time of purchase. Prices and room availability are not guaranteed until full payment is received.

Hotel Pet Policy

Pets are allowed on request. Please contact the hotel directly for additional details. Additional charges may apply.

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.

Check in / Check out

Check in time: 3:00PM

Check out time: 11:00AM

Features and Amenities

24-Hour Front Desk
Air Conditioning In Public Area
BBQ Facilities
CCTV Security In Common Areas
Cashless Payment Available
Cleaning Products Available
Complimentary Drinking Water
Convenience Store
Daily Disinfection
Daily Housekeeping
Designated Smoking Area
Elevator
English
Express Check-In/Check-Out
Facilities For Disabled Guests Available
Family Rooms
Fire Extinguishers
First Aid Kit Available
Fitness Center
Food Delivery
Free Breakfast
Free Parking
Free Wi-Fi
Golf Course
Guests Can Opt-out Of Daily Cleaning Service
Hand Sanitizer In Guest Accommodation And Key Areas
Heating In Public Area
Hot Tub/Whirlpool
Hygiene Certification
Individually-wrapped Food Options
Laundry Services
Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
Luggage Storage & Lockers
Meeting/Banquet Facilities
Non-Smoking Rooms Available
Non-smoking Property
On-site Parking
Outdoor Pool
Outdoor Recreational Features
Pets Allowed (charges May Apply)
Physical/social Distancing Guidelines
Protective Screen Or Physical Barriers In Appropriate Areas
Safety Deposit Box
Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
Smoke Alarms
Spanish
Staff Trained In Safety Protocol
Wheelchair Accessible

Recent Reviews

Gary young couple June 3, 2025

Positives: the room was very spacious, the property was comfortable and conveniently located.

Negatives: The filter in the swimming pool needed to be back-washed.

Review

Superb

Vaiva young couple May 31, 2025

Review

Good

Tonya solo traveller May 31, 2025

Review

Exceptional

Richard family with young children May 29, 2025

Review

Superb

Karin family with young children May 28, 2025

Positives: We enjoyed our stay at the Best Western Plus. Breakfast was good, and the staff was very helpful. We had an accident with our car and Kristi did not hesitate to help us extend our stay. And when the insurance company changed our plans again she helped us make adjustments. I would highly recommend the Best Western Plus in Surprise AZ.

Review

Great! Looking forward to returning.

Angie young couple May 26, 2025

Positives: The breakfast was very good. Everyone was super friendly and helpful

Negatives: It was great

Review

Staff was friendly and helpful....

Miguel family with young children May 20, 2025

Positives: I like how the property was around a lot of stores and right next to auto zone. Also enjoyed how it wasn’t far from the zoo.

Negatives: My room #215 had animal hair on the sofa bed I contacted front desk and I was told to let them know before I left. It was unfortunate because my daughter was looking forward to sleep by herself.

Review

Awesome breakfast, check the bedding....

James young couple May 18, 2025

Positives: Close to everything

Negatives: Toilet is so low

Review

We have stayed here many...

Shyanne young couple May 13, 2025

Negatives: Continental breakfast is supposed to end at 9 AM and they started cleaning up at 8:30 in the morning and the breakfast staff lady was extremely rude.

Review

Very good

Catherine young couple May 2, 2025

Positives: Reliable comfort and cleanliness, quiet. Very conveniently located.

Negatives: We are always picky about bed comfort. The bed was adequately comfortable.

Review

Very nice!

Brianna family with young children April 29, 2025

Positives: Pool, location, nice hotel

Negatives: I stayed 3 nights and my room hasn't been serviced. Have to keep going to get a few towels at a time. The phone is broke. Trash is piling up. Keep having to put dirty towels in the hall.

Review

Pleasant

Tatiana young couple April 28, 2025

Positives: This was our 3rd stay at this hotel. This experience was so much better than the last two visits. Good service/comfortable beds.

Review

Exceptional

Codreanu review category business travellers April 26, 2025

Review

Superb

Stuart solo traveller April 25, 2025

Positives: Nice Jacuzzi

Negatives: Somewhat noisy, but I learned how to turn the HVAC system to consistent fan to block out outdoor noise.

Review

Excellent location to Sun City...

Jill young couple April 24, 2025

Positives: Breakfast was good. Many choices.

Negatives: WORST BED EVER!!!! Hard as a rock. My entire body hurt from it. I couldn’t sleep more than 45 min at a time before I had to turn over because it was soooooo hard. I won’t stay at a best western again. Too painful. Also, there weren’t towel racks in the bathroom. I didn’t like the back lit mirror. It lit the walls nicely, but the reflection on me was dark. Ugh.

Review

It was cheap, but I...

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