Windmill Suites Surprise - Phoenix Ascend Hotel Collection
12545 West Bell Road
Surprise, AZ 85374, US
Surprise, AZ 85374, US
Windmill Suites Surprise - Phoenix Ascend Hotel Collection welcomes four-legged guests at their pet-friendly accommodation. Pet fee is USD $35 per night. The number of pets allowed is 2. Pet weight limit is 50 lbs. *Dogs and cats are welcome. Pets may not be left unattended in room. Dog potty area on property.
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About This Property
Located 20 minutes' drive from University of Phenix Stadium and 25 minutes' drive from Wildlife World Zoo, this pet-friendly hotel offers an outdoor pool, on-site fitness center and a hot tub. The accommodations at the Windmill Suites Surprise - Phenix, Ascend Hotel Collection include cable TV and free WiFi. The kitchenette is equipped with a microwave, refrigerator, and wet bar. A sofa bed and coffee table make up the spacious living area. Windmill Suites Surprise - Phenix, Ascend Hotel Collection offers a hot breakfast daily. Guests may check out books and board games at the hotel’s lending library. Laundry facilities are available on site and parking is free. Luke Air Force Base is 20 minutes' drive from Windmill Suites Surprise - Phenix, Ascend Hotel Collection. Downtown Phenix, Arizona is 30 minutes' drive from the hotel.
Room Types
1 King Bed, Suite, Nonsmoking (refundable)
2 Doubles Suite, Non Smoking (refundable)
Suite 1 King Bed, Nonsmoking (refundable)
2 Double Beds, Suite, Nonsmoking (refundable)
Suite King Bed, Non-smoking (refundable)
Suite 2 Double Beds, Nonsmoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- BBQ Facilities
- Balcony/terrace
- Blackout Curtains
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- Concierge Services
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Desk/workspace Available
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Free Parking
- Free Wi-Fi
- Garden
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hot Tub/Whirlpool
- Hygiene Certification
- Ironing Amenities
- Laundry Services
- Linens, Towels And Laundry Washed In Accordance With Local Authority Guidelines
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Safety Chain And/or Latch On Doors Available
- Separate Living Room
- Separate Shower/bathtub
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Socket Near The Bed
- Sofa
- Spanish
- Staff Trained In Safety Protocol
- TV & Movies/Shows
- Telephone
- Temperature Check For Guests And Staff
- Toiletries Provided
- Vending Machine
- Wheelchair Accessible
- Xerox/fax In Business Center
Recent Reviews
Positives:
Great place overall. Would definitely recommend
Negatives:
Liked everything about it
Review
Exceptional
Positives:
Have brought my small yorkie was nice to have her welcome. The breakfast was great too. The people were great and the staff was very helpful. We were leaving extra earley the next day and was given the coffee I needed for that morning. Also I want one of those pillows was the most comfortable. Thank You.
Negatives:
Where other persons who had dogs large ones did not clean up after them. I do recommend the back area needs to be clean up there is broken glass as well the animal waste.
Review
Was very nice would stay...
Review
Superb
Positives:
The location was good, and the housekeeping was great. Breakfast was good.no pictures
Review
Very good
Review
Exceptional
Positives:
I like how clean and friendly the staff were. Nice location in a very clean area. Outside the property even has a small pond next to it very nice
Negatives:
We received a false complaint about noise being too loud. I had to explain that we were very quiet because my son is disabled and doesn't like loud noises and my husband is also disabled. I offered the clerk to come and see for herself..it was resolved. We had to go to the service desk to get our own blankets and extra towels because housekeeping was not on the clock at 9pm. And the front desk lady could not leave her post. But other than that the staff was very nice
Review
Superb
Positives:
The room was very nice and clean. It was almost like a little apartment. We were very pleased with these accommodations.
Negatives:
No complaints.
Review
Windmill Suites
Review
Very good
Positives:
I've been to this hotel several times from 2023- 2025 , love the looks, the layout, cleanliness of place and rooms, the customer service
Negatives:
I don't like for some that is a frequent guest, I don't always like the room that I get sometimes the view is terrible, sometime I'm place to the back overlooking the back of adjacent buildings or car park to the back, the breakfast could also be improved eg. The eggs are not prepared well and the harsh brown terrible
Review
Good
Positives:
The maintenance man without my permission caught a turtle out of the pond and gave it to my 10 year old son to bring home as a pet stating the pond was being drained and all the turtles would die. So we kept him in the tub until we did some research's nd went to pets mart to get all the supplies for his habitat. Then noticed parasitic worms coming out from all over his shell and freaked out took him back to the pond. Then shortly after my son was projectil vomiting, extremely fatigued and running a fever. I used bleach cleaner in the shower before we used it for personal use but learned these turtles carry salmonella and bleach doesn't kill that. Meanwhile I had to extend my stay because my son was so ill and the front desk called and said my keys wouldn't work til I came down to pay m. I asked if I had to come right now or could it wait til I got my son settled and she said no rush just know u went have keys til u do. They had my card on file so I don't get why they couldn't just run it or what the issue was. All of a sudden a female manager was knocking aggressively at hotel door and when was very rude because I hadn't come to the front yet and I told her I had my hands full with my kid I wasn't aware it was that urgent based offf the conversation with the girl at the desk on the phone. She told me I had to come now or leave. I shit the door and was so frustrated it shut harder than i intended so to her it appeared as though I slammed it but it wasn't my intention. I had throw up to clean up my son is also autistic and we were staying there because we sold our home and were looking for another to buy. I was under a lot of stress. And the front desk lady knew that. After closing the door the manager came back and practically pounded on it I opened it she said I had 15 minutes to get out and she as calling the police on me.
Negatives:
I lost a lot of my property because I didn't have room for it in my car. I came there with a budget van and out most stuff in storage and wasn't expecting to leave that quick I also had my 16!year old and his friend so there was no room and nowhere to store it to make another trip. My teenage son has behavior problems and mental health issues so he want very helpful. I have stage 4 cancer in my female organs, congestive heart failure and cops. I had no cart to use and had to make trip after trip walking my stuff out to the car with a child vomiting. When the manager told me to be out in 15 I asked her to please understand I was under a lot of stress and to remember that we all have our own struggles in life and how she was treating me wasn't fair at all. I don't mean to shit the door hard and can't we discuss this please and she said nope get out pd is in the way. We were stuck in the car for hours before finding another booking. It was a nightmare. I was so stressed I couldn't stop crying. I lost my mother this past year we had a house fire and I was at my with end. What was really upsetting was that her staff gave my son with special needs a turtle out of a filthy pond they were draining as a pet without asking me and not knowing he exposed my son to parasites that could've killed him and all of we all touched the turtle and then to be ran out because my son as ill as a result and I could t leave him alone to get down to the desk immediately. They kept my deposit and even over charged me which I still have to address with the bank. I'm still very upset about how I was treated. I had to leave $300 brand new tank by the dumpster because I had no room so I never got to return that it was a loss as well. I have beeen planning on pursuing this with the corporate office for this hotel and maybe even taking if further I've just had so much going on but I'll get omit.
Review
Absolutely horrible I would never...
Review
Bad
Review
Very good
Review
Very good
Review
Highly recommended! A+
Review
Exceptional
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