Homewood Suites By Hilton Little Rock Downtown

Negatives: The receptionist was new. he did not explain parking options well. We got trapped in an area between parking lot and hotel-the access key did not work. Also no toilet paper in bathroom

Negatives: Pool was a weird green color and the body wash bottle in the shower was empty. Everything else make up for it and was such a great, Clean location with nice staff that it made up for it.

Negatives: Dirty, worn out furniture, staff was terrible

Negatives: I cringe when thinking about the price/value of this Hilton property. Room 416 had the overwhelmingly repugnant stench of unkept dogs. The upholstered furniture resembled a 70s quality and style that could easily pass as having been salvaged from a trailer park or tenement estate sale. The sofa crunched with the sound of plastic when sitting down. I didn’t have a chance to complain about this the next morning. There had been a defective fire alarm sensor that set off the alarm around 3:30 and required the Hilton’s evacuation. Before being able to get back to sleep, there was a second alarm shortly after 4:30. Not knowing how many alarms would follow, I checked out at 5:00am. Upon checkout and without my asking, the receptionist promised the manager would contact me the next day and fully refund my stay. The next morning, I received an invoice for the full amount plus parking and tax of $210.07 followed by two offers to join their rewards program. I replied through Booking.com and asked about the promised credit. There has been no reply. Where is the refund that was promised? Why haven’t I heard from their manager? What would poor Conrad Hilton think of this hotel that bears his name and what would he think about its customer service? I have travelled for pleasure since my childhood and about 10 days a month before retiring from my professional career. I estimate that I have stayed in well over 1,000 hotels, motels and private rentals. Even without the alarms that required my early departure, this hotel is the worst value I can remember. The carpet and furniture from room 416 should be removed and incinerated. I will never stay in another Hilton property.

Negatives: I cringe when thinking about the price/value of this Hilton property. Room 416 had the overwhelmingly repugnant stench of unkept dogs. The upholstered furniture resembled a 70s quality and style that could easily pass as having been salvaged from a trailer park or tenement estate sale. The sofa crunched with the sound of plastic when sitting down. I didn’t have a chance to complain about this the next morning. There had been a defective fire alarm sensor that set off the alarm around 3:30 and required the Hilton’s evacuation. Before being able to get back to sleep, there was a second alarm shortly after 4:30. Not knowing how many alarms would follow, I checked out at 5:00am. Upon checkout and without my asking, the receptionist promised the manager would contact me the next day and fully refund my stay. The next morning, I received an invoice for the full amount plus parking and tax of $210.07 followed by two offers to join their rewards program. I replied through Booking.com and asked about the promised credit. There has been no reply. Where is the refund that was promised? Why haven’t I heard from their manager? What would poor Conrad Hilton think of this hotel that bears his name and what would he think about its customer service? I have travelled for pleasure since my childhood and about 10 days a month before retiring from my professional career. I estimate that I have stayed in well over 1,000 hotels, motels and private rentals. Even without the alarms that required my early departure, this hotel is the worst value I can remember. The carpet and furniture from room 416 should be removed and incinerated. I will never stay in another Hilton property.

Negatives: The non-smoking room reeked of smoke. There were roaches. Very noisy.

Negatives: The non-smoking room reeked of smoke. There were roaches. Very noisy.

Negatives: Everything was exceptional

Negatives: Everything was exceptional

Negatives: It isn’t cleaned daily and we didn’t have soap or enough towels for our stay

Negatives: You have to pay to park your vehicle

Negatives: You have to pay to park your vehicle