The Shay a Destination by Hyatt
8801 Washington Blvd
Culver City, CA 90232, US
Culver City, CA 90232, US
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About This Property
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The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00 PM
Check out time:
12:00 PM
Features and Amenities
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Wheelchair accessible
- On-site parking
- mini bar
- outdoor pool
- Poolside bar
- alarm clock
- kitchenware
- blackout curtains
- 24-hour security
- Concierge services
- Daily Newspaper
- Fireplace
- Free Wi-Fi
- Game Room
- Radio
- Restaurant(s)
- Daily Housekeeping
- English
- Spanish
- Happy Hour
- Non-Smoking Rooms Available
- Electric vehicle charging station
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- Contactless check-in/out
- Food delivery
- balcony/terrace
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- On-site accessible restaurants/lounges
- Safety chain and/or latch on doors available
- Toiletries provided
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Walk-in shower
- Desk/workspace available
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Recent Reviews
Review
Exceptional
Review
Good
Positives:
Modern, comfortable bed, clean
Negatives:
Not enough lobby space
Review
Overall quite a good hotel....
Review
Superb
Review
Exceptional
Positives:
The breakfast was great and I really enjoyed being on the roof top terrace.
Review
Great location - great people
Positives:
The breakfast was great and I really enjoyed being on the roof top terrace.
Review
Great location - great people
Positives:
The king room was very comfortable and very clean. All of the staff were unfailingly helpful. The Butterfly restaurant is a lovely spot for a drink.
Negatives:
It was frustrating to only have valet parking. The only way for us to have access to our car (to fetch or store things) was to have the staff go into the garage and bring the car to the check in area. Not sure the hotel is worth the cost when traveling personally, but probably great if traveling for business. Be aware there is a "resort fee" added on to the cost of the room with the usual taxes and fees. This seems like just a way to charge a little extra.
Review
Positives:
The king room was very comfortable and very clean. All of the staff were unfailingly helpful. The Butterfly restaurant is a lovely spot for a drink.
Negatives:
It was frustrating to only have valet parking. The only way for us to have access to our car (to fetch or store things) was to have the staff go into the garage and bring the car to the check in area. Not sure the hotel is worth the cost when traveling personally, but probably great if traveling for business. Be aware there is a "resort fee" added on to the cost of the room with the usual taxes and fees. This seems like just a way to charge a little extra.
Review
Very good
Review
Exceptional
Positives:
Friendly staff, a cool rooftop pool and dining area, complimentary water bottles at the front desk, quick elevators, comfortable beds, and a great shower.
Negatives:
Valet only, but I was aware prior to staying
Review
Positives:
Friendly staff, a cool rooftop pool and dining area, complimentary water bottles at the front desk, quick elevators, comfortable beds, and a great shower.
Negatives:
Valet only, but I was aware prior to staying
Review
Superb
Positives:
Breakfast was good. It's a nice restaurant by the pool. The whole team was nice and trying to be helpful.
Negatives:
Disappointing Lack of Transparency
I wanted to like The Shay. It's stylish and well-located but there were a couple of major drawbacks that left a bad impression. First, the mandatory valet parking came as a complete surprise. There are no self-parking options, and this information wasn’t communicated prior to arrival. Showing up tired with luggage and being told you have no choice but to valet isn’t a great welcome.
Second, a daily charge is automatically added to your room for amenities such as Peloton rentals and other extras. These might be useful for some, but if you’re a family staying for just a couple of nights, they’re pointless and again, this fee isn’t clearly explained up front.
People are already frustrated with the hidden fees creeping into Airbnb stays, and if hotels go down the same path, they’ll face the same backlash. The Shay should be upfront with guests: clearly state all mandatory charges and parking policies before booking, and make those extra fees actually useful to all types of travelers, not just gym-goers or long-term guests.
Review
Disappointing Lack of Transparency
Positives:
Breakfast was good. It's a nice restaurant by the pool. The whole team was nice and trying to be helpful.
Negatives:
Disappointing Lack of Transparency
I wanted to like The Shay. It's stylish and well-located but there were a couple of major drawbacks that left a bad impression. First, the mandatory valet parking came as a complete surprise. There are no self-parking options, and this information wasn’t communicated prior to arrival. Showing up tired with luggage and being told you have no choice but to valet isn’t a great welcome.
Second, a daily charge is automatically added to your room for amenities such as Peloton rentals and other extras. These might be useful for some, but if you’re a family staying for just a couple of nights, they’re pointless and again, this fee isn’t clearly explained up front.
People are already frustrated with the hidden fees creeping into Airbnb stays, and if hotels go down the same path, they’ll face the same backlash. The Shay should be upfront with guests: clearly state all mandatory charges and parking policies before booking, and make those extra fees actually useful to all types of travelers, not just gym-goers or long-term guests.
Review
Disappointing Lack of Transparency
Positives:
Front desk staff was incredible. I was offered a bottle of wine for my birthday
Negatives:
It's pricey for what the hotel offered. Also, the restaurant staff (both) weren't aware of a promotion going on at the restaurants for a free appetizer which was embarrassing.
Review
Very good
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