The Queen Mary

Negatives: The staff. No one was rude (well one young man) but very few were overly friendly and helpful. Most were generally disinterested. We were given bad information about several things we inquired about and for the price of the stay and the location we expected service that was more polished and a better trained staff. When we last stayed on the QM it was exactly what we imagined service to be like in her heyday. Now, not so much. In three days I could never get a hot cup of coffee anyplace we went. Lukewarm and when I asked about heating it in a microwave I was told there were none on the ship? I understand trying to maintain the historical atmosphere but really? The phone to contact the staff worked twice during the entire stay. The rest of the time, no dial tone to be had. No lid on the toilet and the shelf for toiletries right over the bowl where things could fall into the toilet. No grab bar in the shower and no stopper in the sink or shower. I wondered how many times engineers had to come open pipes to pull rings out of the drain! No working interior elevators. We were told they should be fixed but not until next week. That’s a long time in a place as grand as this to have all the interior elevators out of service.

Negatives: The room was tiny - the bathroom was old and not very nice

Negatives: Carpet did not feel clean it felt like it was wet and old. Walls are very then. You really can hear neighbor next door. I wish the restaurants and shops would stay open a little later.

Negatives: Nothing

Negatives: Pricey food Bar close at 1030 Hotel stay is expensive.

Negatives: A bit stuffy, to be expected based on age of ship.

Negatives: Nothing