Hampton Inn By Hilton & Suites Murrieta

Negatives: Really comfortable

Negatives: The bed was very creaky. Whenever you moved to get comfortable or when you got on it or off of it, it would creek. You can hear the neighbors. The children running around.

Negatives: The bed was very creaky. Whenever you moved to get comfortable or when you got on it or off of it, it would creek. You can hear the neighbors. The children running around.

Negatives: Nothing

Negatives: Nothing

Negatives: My stay at this Hilton started with a minor issue where my original room didn’t have hot water, but the staff promptly switched me to another room, which I appreciated. However, what followed turned into one of the worst hotel experiences I’ve ever had. On my checkout day, I decided to extend my stay by one night, and the front desk agent quoted me $109, which I accepted. He took my keys right there, said he’d add the extension to my room, and confirmed he’d already charged my card on file, so everything seemed fine at that point. Since I work late nights, I sleep during the day, and despite having a “Do Not Disturb” sign displayed, I was woken up three separate times. First, housekeeping knocked saying the room was scheduled for cleaning, and though she apologized and left after I explained it was a mistake, I was then woken up a second time by a loud phone alarm with no one on the line when I tried to answer. Then I was woken up a third time by someone banging loudly on my door, shouting that I needed to call the front desk. By this point I was extremely frustrated, so I called the front desk and asked what the issue was. They told me I needed to “check back in” for my extension, and I explained that I’d already done this with the agent yesterday. After some back-and-forth about reprogramming my key, they said everything was set, so I went back to sleep. Later, after going out briefly, I returned to find my key no longer worked, leaving me locked out with all my belongings inside the room. When I went back down to the front desk, the manager interrupted me with an attitude, saying the previous agent “did everything wrong” and that I was never charged. He offered a half-hearted apology and said he would talk to the employee, as if that somehow made up for anything. I don’t care what they do internally with their training, that’s not my concern and shouldn’t be used as an excuse for such poor management.

Negatives: Nothing

Negatives: My stay at this Hilton started with a minor issue where my original room didn’t have hot water, but the staff promptly switched me to another room, which I appreciated. However, what followed turned into one of the worst hotel experiences I’ve ever had. On my checkout day, I decided to extend my stay by one night, and the front desk agent quoted me $109, which I accepted. He took my keys right there, said he’d add the extension to my room, and confirmed he’d already charged my card on file, so everything seemed fine at that point. Since I work late nights, I sleep during the day, and despite having a “Do Not Disturb” sign displayed, I was woken up three separate times. First, housekeeping knocked saying the room was scheduled for cleaning, and though she apologized and left after I explained it was a mistake, I was then woken up a second time by a loud phone alarm with no one on the line when I tried to answer. Then I was woken up a third time by someone banging loudly on my door, shouting that I needed to call the front desk. By this point I was extremely frustrated, so I called the front desk and asked what the issue was. They told me I needed to “check back in” for my extension, and I explained that I’d already done this with the agent yesterday. After some back-and-forth about reprogramming my key, they said everything was set, so I went back to sleep. Later, after going out briefly, I returned to find my key no longer worked, leaving me locked out with all my belongings inside the room. When I went back down to the front desk, the manager interrupted me with an attitude, saying the previous agent “did everything wrong” and that I was never charged. He offered a half-hearted apology and said he would talk to the employee, as if that somehow made up for anything. I don’t care what they do internally with their training, that’s not my concern and shouldn’t be used as an excuse for such poor management.