Red Roof Inn Palmdale - Lancaster

Negatives: Everything

Negatives: Stinky rooms, stinky pillows

Negatives: The smell it smelled like cigarettes the ac didn’t work there was bugs coming out the ac an bugs in the room when I first got there I told the staff the room was dirty came back it was still dirty an the water in the shower doesn’t get hot it stayed cold go there at your own risk

Negatives: Some staff and some guest.

Negatives: On Oct. 4, 2025 I booked another night stay around 10:30am. I say an hour later I called the front desk and asked if my room supplies could be replaced. She said you booked a 1 bed non smoking and I need to pay the difference or I need check out and check back in. I said I have my confirmation I’m looking at what I booked and it clearly says 2 Queen beds. I said I’m not here to argue with you and I’m hanging up. A few seconds later someone comes banging on my door an yelling you need to get out. The hotel res. made a mistake. You need to call them. I said you need to call them. We exchange words and I closed the door. She starts banging on my door again yelling and saying I’m going to call the police. I said good call them so I can show them my confirmation. Now it’s like I guess around 1 or 2pm. Then someone comes back knocking on the door asking to see my confirmation. I showed her she kept looking at it looking at it for about 10 minutes so I blew it up and made the picture bigger. I said if you don’t see that says (2) TWO QUEEN BEDS. SOMETHING IS WRONG. SHE FINALLY SAID I SEE IT AND THEY MADE A MISTAKE AND I NEED TO CALL THEM. SHE ASKED ME TO PULL UP THERE WEBSITE AND GET THERE PHONE NUMBER. I DID WHAT SHE ASKED AND SHE WAS NOT ABLE TO FIND THERE NUMBER. I TOLD HER SHE CAN DO THE SAME BUT I NEED TO LAY DOWN BECAUSE IM NOT FEELING WELL AND THATS WHY I PURCHASED ANOTHER NIGHT. I WAS ONLY GOING TO STAY A FEW MORE HOURS BUT BECAUSE I WAS UNABLE TO GET SNY REST I ENDED UP STAYING THE WHOLE NIGHT. I WAS Being harassed before 11 AM until like 5 PM and then the TV stops working. I had to go four times and asked if someone’s gonna fix my TV and they didn’t end up showing up till like 6 AM in the morning so I will be requesting a full refund to the booking agent that I booked in. This was almost the worst worst hotel STATE that I’ve ever had, but I do wanna say all the other staff was very nice and pleasant.

Negatives: Dirty , broken doors , broken locks , noisy, Roaches in bathroom .. just all around bad experience

Negatives: It's dirty and it' smelled

Negatives: I found two cockroaches in our bed !

Negatives: The air conditioner didn't work, there were roaches in the bathroom, the windows looked poor quality, it didn't look safe, and I would never tell anyone to visit

Negatives: Rude passive aggressive staff. Carla used a blacksent after I gave a warning that my fair skinned child has African hair and that he would be screaming and crying when his hair got combed. I noticed that as a single mom I was being watched and didn’t want them to think that he was yelling due to abuse or neglect and Carla automatically used a blacksent while speaking to me. These individuals neglected me of towels and blankets half the time until I started calling corporate. On the morning that I was supposed to extend they told me that I could not extend with no reason why the first two times that I asked. When I asked a third time and called police to intervene (they never showed up) the individual at the front desk said that I stated that I was unsafe that that was their reason for not extending. That was bs. They allowed the same couples to yell and argue all hours of the night and those people were able to remain at the hotel. When I reported the disturbance to Carla she lied and said that no one was yelling when I could hear clear as day a man yelling on and off for an hour for a woman named Bailey to come out. If booking.com allowed me to upload the video proof that I have I definitely would have. The housekeeping doesn’t really clean and the hotel is filthy. They don’t allow hotel guest to use the laundry that is available for guest and the pool is closed at all times. Carla purposely sent staff in the room when I wasn’t there, but when I was there for days and I actually requested for housekeeping through front desk staff and speaking to housekeeping directly they refused. A male housekeeping grilled me in the hallway asking if I stayed there and asking for my name and room number. Creep behavior! Myra the manager refused to give me a refund. Aracey lied about Myra’s name. She wrote down three different names with her stupid self. She also lied about the location not accepting cards. They only want to accept cash. Shady Business!

Negatives: It was a strong smell of weed in the hallway. We were not able to go out of the room not even to get ice.

Negatives: Roaches under the air conditioner, in the bathroom sucking the water out of the towels after you shower, the dirty walls, disgusting bathtub, room was patched together don't let them give you room 231 it's not a good place to be.

Negatives: The AC did a loud sound when on

Negatives: My shower had caulk stuck to the bath tub. No bath tub stopper to take a bath.