Extended Stay America Suites - Richmond - Hilltop Mall
3170 Garrity Way
San Pablo, CA 94806, US
San Pablo, CA 94806, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
Book Now from $114/night
About This Property
This Extended Stay America - Richmond - Hilltop Mall is located in Richmond and especially designed for longer stays, with all rooms featuring a kitchenette. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Richmond is equipped with a stove-top, a microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. The daily free grab-and-go breakfast includes breakfast bars, muffins, hot cereal, coffee and tea. The property offers free onsite parking. Attractions within close proximity to the hotel include the Rosie the Riveter Home Front, Six Flags Discovery Kingdom and Fisherman's Wharf.
Room Types
Studio Queen Non-Smoking (refundable)
Studio King Non-Smoking (refundable)
Studio 2 Doubles Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Bathtub
- Carpeting
- Cashless Payment Available
- Chinese [Mandarin]
- Cleaning Products Available
- Coffee/tea Maker
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Food Delivery
- Free Breakfast
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Radio
- Refrigerator
- Safety Deposit Box
- Separate Dining Area
- Separate Shower/bathtub
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Positives:
Refrigerator in the room. Still wish you had a ice machine for the guests. We had the room at the end of the hall on the top floor-Quiet. Security walking around the parking lot. Breakfast-muffins!
Negatives:
There was no shampoo, hair conditioner and body wash in the bathroom. Who would bother to ask front desk for them after settled in the room? Only offer one plastic cup in the room!
Found a live silverfish on the bathroom floor.
Review
Good
Positives:
Conveniente, close to stores and restaurants
Negatives:
Customer service, I spend 30 minutes waiting for someone ti take care of my check in, bathroom was dirty
Review
Fair
Positives:
Friendly, helpful, lovely
Great coffee
Negatives:
Bed too low & too soft, pillows too soft, chair impossible to get out of, noisy toilet, if I wanted heat I had to listen to the loud, annoying fan because it wouldn’t turn off, when fan first turned on I got cold air blowing out at least 2-3 minutes until it got warm, generally a very uncomfortable room
Review
Nice people & surroundings; lousy...
Review
Bad
Positives:
The staff was great
Negatives:
Quiet
Review
Exceptional
Positives:
Everything was great no complaints.
Review
Comfortable
Review
Good
Positives:
i liked how everything was needed here but there was roaches
Negatives:
there was roaches
Review
good hotel but needs good...
Review
Bad
Positives:
Nothing.. this hotel is absolutely horrible! First, my girlfriend and I walk into the room and the door is broken. The door jam is literally held together by a folded piece of paper and glue. So you actually do not even need a key to get into the room. You basically just push the door open. Now being a LGBT couple of two females, that's a little concerning . Also there was ants on the counter when we walked in the room. My girlfriend and I stayed for 2 nights. On the first night my girlfriend went to the front desk asking to use 2 bowls and and two spoons for cereal. The woman behind the front desk looked at my girlfriend and said "no we don't have that" and "what room are you in? Do you even stay here?" My girlfriend explained to the this woman that she just watched her come in from outside using the hotel key to open the front doors.. my girlfriend was upset and irritated... She came back to the room and told me what happened.. I went back up to the front desk about 2 hours later and asked a woman at the desk and she handed me the bowls and spoons no problem... Our thoughts about that is because my girlfriend has short hair and dresses in more boyish clothing, the clerk automatically disliked my girlfriend... Now moving on to the second day. Check out time is 11am. My girlfriend and I wanted to shower before we checked out, and since this is the second day of our stay, we wanted clean towels to use. So I went up to the front desk and asked the man at the counter if I could possibly have a set of clean towels since it was out second day in the room and wasnt given any clean linens from the maid yet. Joseph said for me to go grab the towels from my room. So I went and grabbed all the towels from my room. I brought them to Joseph and he then said "I will have these washed and dried for you and I'll call you when they are ready " I then said "why can't I just trade in my old towels for a fresh set?".
Negatives:
Room was horrible and the staff was worse
Review
This hotel has a problem...
Review
Very poor
Review
Exceptional
Positives:
Kitchen
Negatives:
Carpet
Review
It's all good
Review
Good
Review
Exceptional
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