Best Western Roseville Inn

Negatives: The fire alarm was going off all night. The staff didn’t know how to turn it off. I was up all night with an alarm going off right outside my room. I asked for the manager to call me for a refund or some sort of reimbursement and never received a call.

Negatives: Tripping and slip-fall hazards all over the place! From walking out of a room to walking out of the front office. One steps are deadly! There are always two steep steps leading from the parking lot to a room on the first floor or to the stairs leading to the second floor. This site is TERRIBLE for accessibility for people with physical disabilities. Trust me, I know. I am an expert witness regarding slip - falls.

Negatives: There are people that live there. 1 room made us uncomfortable. We kept looking at our car. They wouldn't move out of the way of stair way . And there is no smoking, but they are smoking weed on stair ways.

Negatives: The pillows were small and the bed was just ok

Negatives: There was no hot water. I reported the issue but since I checked in late at night, there was no maintenance to fix the issue. Also, there was no vacancy in the other rooms to move me to. The digital display for the heater was so broken that I didn't know what temperature I was setting it to. I had to keep guessing and adjusting whenever it got too hot/cold. There was a metallic clanging sound all night. I asked someone else outside the building what the racket is and he said he had no clue but that it's been going off all night. It was at random intervals and wasn't loud enough to wake anyone but was still a nuisance and made it extremely difficult to fall asleep. I called the front desk about the sound and they said it was their fire alarm and that the fire department was on the way to fix it. I don't know why the fire department would be the one to fix your faulty fire alarm but whoever was supposed to fix it never did because the sound was still present in the morning. I asked if I could get a refund or partial refund for all of these issues and they took my information and said they would reach out to me but they basically told me that there's little hope for a refund because I used a 3rd party to book the room. I went into the office and talked to a manger the next morning and she said she was actually a supervisor and not a manager and she took my info and said someone would reach out to me about discussing a refund. I never got contacted. I plan to reach out again but it's been made clear that getting any sort of refund is going to be like pulling teeth. It's better to just avoid this dump.

Negatives: It was all good.

Negatives: I normally do not write a review, but I must write about this one. The room was next to the gym. There was a door between my room and the gym. The door was looked but it was there. and I could hear people's conversation and the sound of the equipment. The shower head was spraying water in the sealing and there was a flood in the bathroom during taken a shower. They did not change the sheets in the bed from the previous gusts. They just made the bed. It was gross.

Negatives: My wife was using a hair dryer and then the lights started flickering in the room. After a few minutes the lights turned off and didn't work for about ten minutes. Eventually the light turned back on

Negatives: Your system was down and the staff was rude