Hilton Garden Inn Roseville

Negatives: Noisey!

Negatives: I booked 2 rooms for 2 singles. My guest did not enjoy her stay at all. The morning after, she informed me that someone was knocking and giggling the door handle trying to get into her room about every hour during the whole night. Understandably, she was too scared to call for help. This type of harassment is absolutely unacceptable. You would think booking a Hilton hotel, something like this would not happen. Needless to say, she could not sleep nor rest easy at your establishment. In fact, she was scared into paranoia. I would like to speak to management onthis particular issue. Do you have working cameras where footage can be traced back to the night we stayed. Was it a hotel guest playing a prank? Is your hotel staff harassing my guest? There was a cleaning lady that was a little shady outside her door in the morning- does she know something? Did she do it or orchestrate it? I want answers yesterday. Though we requested rooms close to each other and understand that it is not always possible, the hotel did not even try to accommodate this simple request. On top of my guest having an absolute nightmare of a stay, I also was unsatisfied with my room. Myroom was not clean - there was other people's hair left on the bathroom floor, the shower floor, the sink and even on the toilet. Gross! The refrigerator did not have a freezer. And the AC unit was so loud I could not sleep. We did not know we did not have to check out. And the lady at the front desk was rude. We asked her a simple question and her answer was over the top rude. The stay overall was eye opening and highly disappointing for a so called Hilton. Next time, we'll stay at the new LA Quinta. If we could rate you with minus stars, we would have for this stay. Terrible.

Negatives: The location was good for us.

Negatives: Fridge made noise all day long and ac but besides that was great