Fairfield Inn by Marriott Visalia Sequoia

Negatives: All was great

Negatives: We had a reservation made weeks in advance through booking.com. However, when we got there on the day, they said that they had our reservation but did not have any rooms available. They said that our only options were to either take a single queen bedroom for 3 of us, or drive all the way to Fresno at 10 PM, when we had already driven 10 hours to get there. They said that it was our ONLY option and literally every other hotel was booked in the area, so, we had to make a bed on the floor for one of us to sleep in because they did not even one cot or extra mattress. What kind of hotel doesn't even have an extra mattress? That was insane! They had a nice receptionist who tried to help us, however, the manager was not available at all, even the next day to even talk about a refund because it was the long weekend. We booked the place because it was affiliated to Marriot, but they really just acted like a cheap motel that did not care for their customers. They are a well-known chain, so maybe they think they can get away with this, however, if it was in my power, I would probably take legal action against them for overbooking their hotels for profit and mistreatment of paying customers in need for shelter at night. A day later, we called to ask for a refund for the toom because that is the least that they could do, but the manager Maria was talked very rudely to my friend when she mentioned the refund. They were not even going to consider it if we hadn't called but they wanted us to give a partial refund because we used their facilities and could have chosen to go to any other hotel. We have booked a place weeks in advance as we knew the town was going to be packed with tourists on the holiday weekend. Any place that cared for their customers and not just making profits would be absolutely shameful and fully compensate the customers forced to sleep on the bedroom floor, when they were charged full price for the room they had booked.

Negatives: After waking up 3 of our face got inflamed, with rash and hives on body. Coming home needed to call pest control, still dealing with the after effect of that stay. Regret staying there.

Negatives: They ran out of toilet paper and butter . Seems like the hotel ran out of supplies .

Negatives: The gentleman at check in was cocky Charged us for 2 cars even though we specifically stated we had 2 rooms but o my one car