Magnolia Hotel Denver a Tribute Portfolio Hotel

Negatives: Cold lobby with no where to sit out of the cold air coming in the main entrance.

Negatives: The view. Expensive and limited breakfast

Negatives: Cost for room service!! We also got sour milk the nite before with food!!

Negatives: Booked a double queen room, received a king room with a trundle. This was never communicated and when talking to the front desk agent she just said it’s over sold can’t do anything about it but can switch you rooms the next day. Was never told our new and correct room was ready so stayed an entire 3 day trip in a king room with a trundle which was not what I booked or initially paid for. Very poor communication on the front desk team. I even checked in online 24 hours ahead and arrived on check-in day at 10am was told room was not ready which was fine then when I returned from the event of that day in the evening to pick up room keys was given an incorrect room. The whole check in process was very messy. Bags were improperly tagged to be held until room was ready.

Negatives: During our recent stay, we encountered two significant problems: Room Lighting Issue * The first-floor rooms face extremely bright exterior lights at the main entrance * These lights made our room unbearably bright despite using the blinds * When we complained, staff offered to change our room, but only for the following day * Result: We essentially lost a full night of sleep Breakfast Voucher Limitations * While the breakfast itself was delicious, the "breakfast included" booking had a major caveat * The hotel provides only ONE $50 voucher per room, regardless of occupancy * With breakfast costing at least $20-25 per person, this voucher is: - Adequate for 1-2 guests - Insufficient for our family of 4 (which would cost $80-100) * This voucher limitation was not disclosed during booking When I raised this issue with management, they claimed: 1. The $50 voucher should be sufficient (it wasn't) 2. If it wasn't enough, it was because we had "too many people" in the room 3. They made an inappropriate comparison to having 10 people in a room and how THAT wouldn't be enough. After filing a formal complaint through Booking.com, the hotel offered an additional $25 daily discount for their restaurant. Important note: We booked a room with two queen beds, clearly intended to accommodate our family of four (2 adults, 2 children).